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(Previous discussion continued)
Re: Customer Service Hill, Katherine (23 Apr 2009 19:20 UTC)

Re: Customer Service Hill, Katherine 23 Apr 2009 19:20 UTC

I'll chime in to add that I have always been pleased with Ebsco's service.  The other day a faculty member requested a new journal that wasn't in OCLC and wasn't listed in Ebsconet.  I called my service rep, and she did the legwork and got right back to me. If we had to handle our subscriptions individually, we'd need more staff and I shudder to think about the workload.  I feel Ebsco earns the service fees.  And we are a relatively small library.

Katherine H. Hill
Principal College Librarian
North Campus Library
Erie Community College
6205 Main St., Williamsville, NY 14221
(716) 851-1278


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