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Re: Customer Service Robin Insalaco (23 Apr 2009 20:51 UTC)

Re: Customer Service Robin Insalaco 23 Apr 2009 20:51 UTC

As another small library that gets treated like it's one of their biggest clients, I also feel we've always gotten excellent service.  It has been such a pleasure to work with Mary Blosser out of the Denver office.

Robin Insalaco, MLIS
Reference/Serials Librarian
Vaughn Library
Tyler Junior College
PO Box 9020
Tyler, TX  75711-9020
903.510.2549
Library Blog: http://tjclibrarynews.blogspot.com

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>>> "Hill, Katherine" <Hillk@ECC.EDU> 4/23/2009 2:20 PM >>>
I'll chime in to add that I have always been pleased with Ebsco's service.  The other day a faculty member requested a new journal that wasn't in OCLC and wasn't listed in Ebsconet.  I called my service rep, and she did the legwork and got right back to me. If we had to handle our subscriptions individually, we'd need more staff and I shudder to think about the workload.  I feel Ebsco earns the service fees.  And we are a relatively small library.

Katherine H. Hill
Principal College Librarian
North Campus Library
Erie Community College
6205 Main St., Williamsville, NY 14221
(716) 851-1278

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