Email list hosting service & mailing list manager

(Previous discussion continued)
Re: Customer Service Robin Insalaco (23 Apr 2009 20:51 UTC)

Re: Customer Service Robin Insalaco 23 Apr 2009 20:51 UTC

As another small library that gets treated like it's one of their biggest clients, I also feel we've always gotten excellent service.  It has been such a pleasure to work with Mary Blosser out of the Denver office.

Robin Insalaco, MLIS
Reference/Serials Librarian
Vaughn Library
Tyler Junior College
PO Box 9020
Tyler, TX  75711-9020
Library Blog:

"It is today that we must create the world of the future"    -- Eleanor Roosevelt

Attention:  The information contained in this message and/or attachments is intended only for the person or entity to which it is addressed and may contain confidential and/or nonpublic material.  Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited.  If you received this in error, please contact the sender and delete the material from any system and destroy any copies.

>>> "Hill, Katherine" <Hillk@ECC.EDU> 4/23/2009 2:20 PM >>>
I'll chime in to add that I have always been pleased with Ebsco's service.  The other day a faculty member requested a new journal that wasn't in OCLC and wasn't listed in Ebsconet.  I called my service rep, and she did the legwork and got right back to me. If we had to handle our subscriptions individually, we'd need more staff and I shudder to think about the workload.  I feel Ebsco earns the service fees.  And we are a relatively small library.

Katherine H. Hill
Principal College Librarian
North Campus Library
Erie Community College
6205 Main St., Williamsville, NY 14221
(716) 851-1278


This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information.  Any unauthorized review, use, disclosure, or distribution is prohibited. If you are not the intended recipient, please contact the sender by e-mail and destroy all copies of the original message, including attachments.