Customer service (3 messages) Ercelawn, Ann 27 Apr 2009 14:06 UTC
3 messages: ________________________________________________________________________ __________________ Subject: Re: [SERIALST] Customer Service From: Linda Wobbe <lwobbe@stmarys-ca.edu> Date: Thu, 23 Apr 2009 15:12:01 -0700 Content-Type: text/plain We don't want to miss the opportunity to thank the wonderful people at Swets for their excellent service. As we have recently transitioned from another vendor, they have been incredibly patient and helpful. Linda Wobbe Head, Electronic Resources & Periodicals Saint Mary's College Library PO Box 4290, 1928 Saint Mary's Road Moraga, CA 94575-4290 ph (925) 631-4232 fx (925)376-6097 lwobbe@stmarys-ca.edu ________________________________________________________________________ ____________________ Subject: RE: [SERIALST] Customer service From: "Waldrop, Christopher A" <christopher.waldrop@Vanderbilt.Edu> Date: Mon, 27 Apr 2009 08:27:55 -0500 Content-Type: text/plain We also get excellent service from EBSCO. What I think makes the biggest difference is our customer service representative who's always helpful and always quick to follow up on problems. Christopher Waldrop Serials Coordinator Vanderbilt University Library Ph: 615-343-3831 Fax: 615-343-8834 ____________________________________________________________________ Subject: RE: [SERIALST] Customer Service From: "Diane Westerfield" <Diane.Westerfield@ColoradoCollege.edu> Date: Thu, 23 Apr 2009 17:16:14 -0600 Content-Type: text/plain I'd like to give a shout-out to our wonderful customer service rep Derek Curry, also in the Denver office. He's done a great job for us. Diane Westerfield Electronic Resources and Serials Librarian Colorado College, Tutt Library (719) 389-6661 (719) 389-6082 (fax) diane.westerfield@coloradocollege.edu -----Original Message----- From: SERIALST: Serials in Libraries Discussion Forum [mailto:SERIALST@list.uvm.edu] On Behalf Of Robin Insalaco Sent: Thursday, April 23, 2009 2:51 PM To: SERIALST@LIST.UVM.EDU Subject: Re: [SERIALST] Customer Service As another small library that gets treated like it's one of their biggest clients, I also feel we've always gotten excellent service. It has been such a pleasure to work with Mary Blosser out of the Denver office. Robin Insalaco, MLIS Reference/Serials Librarian Vaughn Library Tyler Junior College PO Box 9020 Tyler, TX 75711-9020 903.510.2549 Library Blog: http://tjclibrarynews.blogspot.com "It is today that we must create the world of the future" -- Eleanor Roosevelt Attention: The information contained in this message and/or attachments is intended only for the person or entity to which it is addressed and may contain confidential and/or nonpublic material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any system and destroy any copies. >>> "Hill, Katherine" <Hillk@ECC.EDU> 4/23/2009 2:20 PM >>> I'll chime in to add that I have always been pleased with Ebsco's service. The other day a faculty member requested a new journal that wasn't in OCLC and wasn't listed in Ebsconet. I called my service rep, and she did the legwork and got right back to me. If we had to handle our subscriptions individually, we'd need more staff and I shudder to think about the workload. I feel Ebsco earns the service fees. And we are a relatively small library. Katherine H. Hill Principal College Librarian North Campus Library Erie Community College 6205 Main St., Williamsville, NY 14221 (716) 851-1278