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Re: Speaking of invoicing, and John Wiley Andree Rathemacher (10 Apr 2009 16:59 UTC)

Re: Speaking of invoicing, and John Wiley Andree Rathemacher 10 Apr 2009 16:59 UTC

My favorite was that at Univ of RI, we got two Wiley invoices with "BILL TO"
our library and "SHIP TO" Ebsco!

--
Andree Rathemacher
Associate Professor
Head, Serials Unit / Electronic Resources Librarian
University Library, University of Rhode Island
15 Lippitt Road
Kingston, RI  02881-2011
work: (401) 874-5096
fax: (401) 874-4588
e-mail: andree@uri.edu
e-mail: andree.rathemacher@gmail.com
http://www.uri.edu/library/

On Thu, Apr 9, 2009 at 11:13 AM, van Sickle, Jennifer <
Jennifer.vanSickle@trincoll.edu> wrote:

> Yes, we got a stack of renewals this week, even though we are using an
> agent and already placed orders for 2009.  I've also had to e-mail Wiley
> CS about patrons being denied online access, and the response time is
> slow ( a week or so).  How long will these 'merger' pains last?  Is
> anyone from Wiley lurking here?
>
>
>
> Jennifer van Sickle
> Serials Librarian & Sciences Coordinator
> Trinity College Library
> 300 Summit St.
> Hartford, CT USA 06106
>
> jennifer.vansickle@trincoll.edu
>
> phone: 860-297-2250
> fax: 860-297-2251
>
>
> -----Original Message-----
> From: SERIALST: Serials in Libraries Discussion Forum
> [mailto:SERIALST@list.uvm.edu] On Behalf Of Skwor, Jeanette
> Sent: Thursday, April 09, 2009 9:43 AM
> To: SERIALST@LIST.UVM.EDU
> Subject: [SERIALST] Speaking of invoicing, and John Wiley
>
> Are others being invoiced, re-invoiced and re-re-invoiced (so far) from
> John Wiley for cancelled titles?  I'm dealing with a virtual snowstorm
> of paper.  Some are titles that we cancelled with the vendor last year,
> some I cancelled directly with Wiley.  I have cancellation confirmations
> back from all of them, but the invoicing does not stop.  On the second
> copies, I was writing "This title is cancelled", but that hasn't slowed
> the flow.
>
> Back to the brick exterior . . .
> Jeanette L. Skwor
> Serials Dept., Cofrin Library
> University of WI-Green Bay
> 2420 Nicolet Drive
> Green Bay, WI  54311-7003
> "Libraries will get you through times of no money better than money will
> get you through times of no libraries."
>                              Anne Herbert, The Whole Earth Catalog
>