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Customer service Williams, Mary Welch 21 Apr 2009 14:40 UTC

With recent postings pointing out the failings of certain vendors, I
thought I would add a positive one.

This morning I discovered that access to one of our online titles was
unavailable.  I had to involve my superlative EBSCO rep, who contacted
Duke University Press on our behalf.  My original email was at 7:48, I
received a reply at 9:00 and by 9:18 the problem was solved.

Great job, all!!!

Meanwhile, we're still trying to get someone from Wiley to talk to us
about our non-functioning administrative login.  It's been days, and
days, and days.....



Mary Williams (
Assistant Professor/Serials Librarian
 University of Tennessee
Health Science Center
Library and Biocommunications Center
877 Madison Avenue, Room 250
Memphis, TN 38163

Phone: (901) 448-5154
FAX: (901) 448-5402