My EBSCO people are also exceptional!
Serials and Electronic Resources Librarian
Murray State University
Office: (270) 809-5607
Fax: (270) 809-5609
MSU Libraries: Information. Where you are, we are.
From: SERIALST: Serials in Libraries Discussion Forum
[mailto:SERIALST@list.uvm.edu] On Behalf Of Williams, Mary Welch
Sent: Tuesday, April 21, 2009 9:40 AM
Subject: [SERIALST] Customer service
With recent postings pointing out the failings of certain vendors, I
thought I would add a positive one.
This morning I discovered that access to one of our online titles was
unavailable. I had to involve my superlative EBSCO rep, who contacted
Duke University Press on our behalf. My original email was at 7:48, I
received a reply at 9:00 and by 9:18 the problem was solved.
Great job, all!!!
Meanwhile, we're still trying to get someone from Wiley to talk to us
about our non-functioning administrative login. It's been days, and
days, and days.....
Mary Williams (firstname.lastname@example.org)
Assistant Professor/Serials Librarian
University of Tennessee
Health Science Center
Library and Biocommunications Center
877 Madison Avenue, Room 250
Memphis, TN 38163
Phone: (901) 448-5154
FAX: (901) 448-5402