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(Previous discussion continued)
Re: Customer service Ryan O Weir (21 Apr 2009 21:28 UTC)

Re: Customer service Ryan O Weir 21 Apr 2009 21:28 UTC

My EBSCO people are also exceptional!

Ryan Weir
Serials and Electronic Resources Librarian
University Libraries
Murray State University
Office: (270) 809-5607
Fax: (270) 809-5609
email: ryan.weir@murraystate.edu

MSU Libraries: Information. Where you are, we are. 

-----Original Message-----
From: SERIALST: Serials in Libraries Discussion Forum
[mailto:SERIALST@list.uvm.edu] On Behalf Of Williams, Mary Welch
Sent: Tuesday, April 21, 2009 9:40 AM
To: SERIALST@LIST.UVM.EDU
Subject: [SERIALST] Customer service

With recent postings pointing out the failings of certain vendors, I
thought I would add a positive one.

This morning I discovered that access to one of our online titles was
unavailable.  I had to involve my superlative EBSCO rep, who contacted
Duke University Press on our behalf.  My original email was at 7:48, I
received a reply at 9:00 and by 9:18 the problem was solved.

Great job, all!!!

Meanwhile, we're still trying to get someone from Wiley to talk to us
about our non-functioning administrative login.  It's been days, and
days, and days.....

Cheers,

Mary

Mary Williams (mwill108@utmem.edu)
Assistant Professor/Serials Librarian
 University of Tennessee
Health Science Center
Library and Biocommunications Center
877 Madison Avenue, Room 250
Memphis, TN 38163

Phone: (901) 448-5154
FAX: (901) 448-5402