Re: Wiley journal renewal van Sickle, Jennifer 17 Dec 2009 17:35 UTC
Our invoice to e-EROS tends to arrive late, but the merger may be part of the reason for that. I've had to ask for an invoice at least once. --Jennifer Jennifer van Sickle Serials Librarian & Sciences Coordinator Trinity College Library 300 Summit St. Hartford, CT USA 06106 jennifer.vansickle@trincoll.edu phone: 860-297-2250 fax: 860-297-2251 -----Original Message----- From: SERIALST: Serials in Libraries Discussion Forum [mailto:SERIALST@list.uvm.edu] On Behalf Of Wendy Helmstetter Sent: Wednesday, December 16, 2009 6:28 PM To: SERIALST@LIST.UVM.EDU Subject: Re: [SERIALST] Wiley journal renewal Has anyone had any problems with invoicing when ordering Wiley's electronic reference books, such as the online versions of Kirk Othmer and other similar titles? Wendy Helmstetter Director, Resources and Services Evans Library Florida Institute of Technology ________________________________________ From: SERIALST: Serials in Libraries Discussion Forum [SERIALST@list.uvm.edu] On Behalf Of Maria Michelle Sitko [sitko@MARYU.MARYWOOD.EDU] Sent: Wednesday, December 16, 2009 4:27 PM To: SERIALST@LIST.UVM.EDU Subject: Re: [SERIALST] Wiley journal renewal We had a similar experience last year trying to contact folks and were told it was due to the merger and rep changes. Since we opted to not deal with Wiley "directly" last year for a change, we finally left it in Ebsco's hands and they got it resolved after 3-4 months of chasing them down. I feel for them but there needs to be increased accountability. Michelle Sitko Associate Professor, Coordinator of Collection Management/Head, Serials Department Marywood University Scranton, PA 18509 On Wed, Dec 16, 2009 at 3:33 PM, Teresa Saunders <saunderst@wcsu.edu<mailto:saunderst@wcsu.edu>> wrote: Maybe this year it's due to the Baker&Taylor - Blackwell merger? Teresa C. Saunders Library Technician Acquisitions Ruth A. Haas Library Western Connecticut State University 181 White Street Danbury, CT 06810 (203) 837-9106 saunderst@wcsu.edu<mailto:saunderst@wcsu.edu> ________________________________ From: SERIALST: Serials in Libraries Discussion Forum [SERIALST@list.uvm.edu<mailto:SERIALST@list.uvm.edu>] On Behalf Of Jessica Brangiel [Jessica.brangiel@JEFFERSON.EDU<mailto:Jessica.brangiel@JEFFERSON.EDU>] Sent: Wednesday, December 16, 2009 2:11 PM To: SERIALST@LIST.UVM.EDU<mailto:SERIALST@LIST.UVM.EDU> Subject: [SERIALST] Wiley journal renewal **Apologies for duplicate messages** Hi, We have had a very difficult renewal experience with Wiley this year. We began discussions with them in late September and have been in communication with 4 different people, at different management levels in the company, but we still don't have an invoice. They don't return phone calls or respond to emails; their unresponsiveness and poor customer service is really unacceptable. What's even more frustrating is they are quick to turn off access early in the new year, even though they are responsible for any delay in billing and payment. We had similar problems last year with our renewal but were told they were due to the Wiley-Blackwell merger. So what's the problem for 2010? Are others experiencing the same issues; is this a company wide problem? Thank you in advance. Jessica Brangiel Electronic Resources Librarian Manager, Interlibrary Loan Thomas Jefferson University Scott Memorial Library 1020 Walnut Street, Room 201 Philadelphia, PA 19107 215-503-5203 (p) 215-503-4793(f) -- "The real voyage of discovery consists not in seeking new landscapes but in having new eyes." --Marcel Proust ****** *** ***** *** ***** *** ***** *** Michelle Sitko Associate Professor Coordinator of Collection Management Services/Head, Serials Department Learning Resources Center Marywood University 2300 Adams Avenue Scranton, PA 18509-1598 Voice: (570) 340-6034 Fax: (570) 961-4769 Email: sitko@marywood.edu<mailto:sitko@marywood.edu> Personal Website: http://ac.marywood.edu/sitkom/www