***ANNOUNCEMENT***
                     ALA New Orleans 1993 Program

TITLE:
                           Serials Claims:
              Responsibilities, Responses, & Trade-Offs

DATE & LOCATION:

                  28 June 1993, Monday, 2:00-5:30 pm
             New Orleans Convention Center Rooms 37 & 38

SPONSOR:
             ALCTS Serials Section Acquisitions Committee

CO-SPONSORS:

      ALCTS AS Acquisitions Organization & Management Committee
            ALCTS SS Committee to Study Serials Standards
          ALCTS Publisher/Vendor/Library Relations Committee
       Association of American Publishers/ALCTS Joint Committee

SUMMARY:

     This program will present an overview of the serials claiming
process for periodicals.  The speakers will address the breakdown
points in the serials claiming process, identify responsibilities,
analyze and evaluate the process.  Presentations will focus on the
communication chain and problem resolution in areas in which
communications may breakdown.  Topics to covered include: changing
expectations; adapting to the current environment; different types of
claims; effective ways to claim; strategies and advice for handling
communication breakdowns.

                               SPEAKERS

MODERATOR:          Marifran Bustion (George Washington University)

Librarian:          Trisha L. Davis (Ohio State University Libraries)

Serials Vendor:     Sandra J. Gurshman (Readmore, Inc.)

Publisher:          Susan Malawski (John Wiley & Sons, Inc.)

Fulfillment:        Malena Silva & Donna Hauswald (NeoData Service)

ILS Vendor:         Linda Richter (MSUS/PALS )

EDI:                Tina Feick (SISAC & Blackwell's Periodicals)

        For more information, please contact:

Joyce G. McDonough                         jm86@cunixf.cc.columbia.edu
Director, Technical Support & Acquisitions           jm86@columbia.edu
Columbia University Libraries                   telephone:212-854-4764
215M Butler Library, NY, NY 10027                     fax:212-222-0331