Faxon Susan Davis 11 Aug 1994 22:38 UTC
Since the list now seems to be accepting messages about Faxon, I am submitting an edited version of a message I composed and shared privately with some folks. ----------------------------Original message---------------------------- RE: Faxon I have always thought that Faxon was a class act, they have done a lot for standards development, participated in many library organizations, supported a number of initiatives, hired very capable and knowledgeable people, and maintained a level of subscription expertise that did not require the "hard sell" which I personally detest. When the big troubles began, I was concerned not only for my account, but for the realm of subscription agencies. Libraries need viable choices to find the best fit (or fits) for their own situations. Look at how the numbers have dwindled over the past 20 years. And since UB has a philosophy of multiple vendors (we use another domestic agency, partly to minimize our exposure, but we're fairly exposed with $400,000ish with Faxon), we want a real choice. And we'd like Faxon to be a viable choice. Our reasons for staying with Faxon? Well, the one which makes or breaks our opinion of Faxon is the service the account rep gives us. And she is, without hesitation or qualification, the best account rep I have ever worked with. I cannot document a drop in service this year, so cannot find fault on that issue. I do not want to be responsible for putting my account rep on the unemployment lines by panicking prematurely. Yet, I could very well be caught holding the bag. I am not so concerned about the 1995 subscription money. I believe (perhaps naively) that Faxon will use 1995 payments for 1995 subscriptions. What I am concerned about is their ability to deliver the service to which my library has become accustomed. If their client base is severely diminished, they may not have the $$ to continue operations as usual. But I truly feel it is in the library community's interest that we maintain as many choices of subscription agent as possible. And I think Faxon can be one of them. I'm willing to help, within reason. We normally do not renew until Sept. 1, so I have a bit of breathing space. I will probably ask for the best written guarantees I can get from Faxon, but fully expect that we will renew our list as is. ***************************************************************************** Susan Davis BITNET: UNLSDB@UBVM Head, Periodicals INTERNET: UNLSDB@UBVM.CC.BUFFALO.EDU Central Technical Services PHONE: (716) 645-2784 Lockwood Library Bldg. FAX: (716) 645-5955 State University of NY at Buffalo BUFFALO, NY 14260-2200