---------- Forwarded message ----------
Date: Wed, 12 Jul 1995 07:28:10 -0400
From: Bill Benson <bensonwo@WL.WPAFB.AF.MIL>
Subject: Re: Ebsco vs. Faxon (NOT!)

Mr. Gil and fellow Serialsts,

(Sorry Mr. Gil, but I think this is worth discussing on the Listserv.)

I have worked closely with Faxon, through three representatives for the past
seven years.  I have always received good service, and the majority of the
time...GREAT service.  In the past, I have also worked with other vendors.

In talks with other librarians, I have determined that it is a mixture of the
company AND the representatives that you deal with, not just the company.  In
other words, I have heard good and bad things about each of these, and other
companies.

I am a firm believer in, if you aren't satisfied with the service, than do
some complaining.  I have rarely had to do any, but I know of some cases where
this resulted in libraries getting assigned different representatives (or
improved discounts).  If you have a huge subscription load like we do, I would
sure think twice or thirty-four times before going through all the trouble of
switching vendors.

Bottom line: Talk to them some more before you move on.

Bill Benson
Serials Librarian
Wright Laboratory Technical Library, USAF