4 messages:

1)_____

Date: Fri, 19 Dec 1997 06:31:46 -0600
From: Marjorie Wilhite <marjorie-wilhite@UIOWA.EDU>
Subject: Re: West Africa (Joyce Nelson)

Number 4176, dated December 1, 1997 is the most recent issue we have
received.    Sometimes our issues do not arrive in perfect numeric sequence
because of mail problems, but they have arrived faithfully all year long.
I hope your vendor can find the missing issues for you.

Marjorie Wilhite
Serials Acquisitions, U. of Iowa Libraries

At 05:03 PM 12/18/97 -0600, you wrote:
>Date: Thu, 18 Dec 1997 15:50:03 -0500
>From: "Joyce G. Nelson" <joycen@TIGER.HSC.EDU>
>Subject: WEST AFRICA
>
>Any word from any source on what is happening with
>WEST AFRICA?  I still haven't received anything since
>issue 4127 with the Dec 2'96 cover date.  Since this
>library will be changing vendors with the new year, I
>would like to tidy up as many loose ends as possible,
>and this is one long loose end.
>
>Joyce Nelson
>Periodicals/Government Documents
>Eggleston Library
>Hampden-Sydney College
>Hampden Sydney, VA  23943
>
>joycen@mail.hsc.edu
>804-223-6278
>

2)_____

Date: Fri, 19 Dec 1997 08:17:03 -0500 (EST)
From: Pamela Bluh <pbluh@umaryland.edu>
Subject: Re: West Africa (Joyce Nelson)

The Marshall Law Library, University of Maryland, received the following
letter from the publishers of West Africa, dated Nov. 18, 1997:

"Disruption in overseas subscriptions.

Further to your recent complaint regarding the disruption of supply and
missing issues of WEST AFRICA magazine, I write to inform you that we are
experiencing some difficulties with all our overseas subscriptionks due to
internal problems that are taking longer to overcome than we had
originally anticipated.

A Policy Statement regarding this and the question of crediting those who
may not require back copies will be sent out to you very shortly by the
General Manager of the company, Mr. Kaye Whiteman.

In the meantime, I would like to apologise profusely to every Subscriber
and Subscriptions Agent for the inconvenience and to state categorically
that anyone not requiring back copies would have their account credited
from the most current issue nearest to the date that supply is resumed.

Please kindly bear with us as nobody would be expected to lose out on
their subscriptions.

Best wishes,

Danny Idollor
Sales Manager
For West Africa Publishing Co. Ltd"

[Address is: 43-45 Coldharabour Lane, Camberwll, London SE5 9NR; FAX
0171-978-8334]

So far, we've received no refund, no letter of explanation from the
General Manager.  On November 3, 1997 we received the May 5, 1997 issue!

Not sure this is much comfort, but perhaps this helps a little.

Pamela Bluh

3)_____

CC:
Subj:   RE: West Africa (Joyce Nelson)

Date: Fri, 19 Dec 1997 07:45:21 -0600
From: j9toussaint@STTHOMAS.EDU
Subject: Re: West Africa (Joyce Nelson)

Joyce and others intersted parties:

We have been receiving issues of West Africe for most of 1997.  The latest
issue I have is #4177 (Dec. 8, 1997).  I can't understand why it still
comes when so many other people have problems with it.  We missed issues
between December 1996 and January 1997, but our subscription agent (EBSCO)
was able to get the issues started again in February. We've only missed
one issue since then!

Good luck in getting your issues!

Happy Holidays!

Jo Ann Toussaint

****************************************************************
Jo Ann Toussaint
O'Shaughnessy-Frey Library      phone: (612) 962-5409
University of St. Thomas        fax:   (612) 962-5406
2115 Summit Avenue              email: j9toussaint@stthomas.edu
Saint Paul, MN  55105
****************************************************************

4)_____

Date: Fri, 19 Dec 1997 09:10:24 -0500
From: Kamala Narayanan <narayana@STAUFFER.QUEENSU.CA>
Subject: Re: West Africa (Joyce Nelson)

Our library has received upto Oct 19 '97 received this week.  Our vendor
sorted out the problem of non-receipt during Oct this year after which we
started to get all issues to date...

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Kamala S Narayanan                 Phone: (613) 545-6000  ext 4540
Serials Librarian,                 Fax:   (613) 545-6819
Central Library Technical Services,
Queens University,
B100b MacIntosh Corry Hall,        E-mail: narayana@stauffer.queensu.ca
Kingston, Ontario K7L 5C4.
Canada.
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