Postal Problems (2 messages) Marcia Tuttle 06 Jan 1998 20:30 UTC
(1)---------- Date: Tue, 6 Jan 1998 14:14:02 -0600 From: Judy Stephenson <stepjudy@NS1.KTC.COM> Subject: Re: "Postal problems" (Julie Preisser) We utilize our subscription service, EBSCO, for the majority of our claims. They, in turn, notify the publisher and it takes off from there. For Direct Subscription claims, we have to notify the publisher directly. Postal problems have never surfaced as being the culprit. Judy Stephenson Serials Assistant Logan Library e-mail: stepjudy@schreiner.edu Phone: (830) 792-7319 ---------- Forwarded message ---------- Date: Tue, 6 Jan 1998 14:53:39 -0500 From: Julie Preisser <jpreisse@SINCLAIR.EDU> Subject: "Postal problems" Following the recent threads about claims - and the comment from publishers that the problem is with the post office: has anyone tried = to handle a problem of non-receipt by going through the post office? Who does one contact? What does one say? What is the result? I am curious and wondering if I have neglected an important avenue to get claims settled. Thanks for your comments/help. Julie Preisser Periodicals Librarian Sinclair Community College 444 West Third Street Dayton, OH 45402 Email: jpreisse@sinclair.edu Phone: 513-226-3006 Fax: 513-449-4564 (2)---------- Date: Tue, 6 Jan 1998 15:14:51 -0500 From: Jane Thompson 558-8310 <Jane.Thompson@UC.EDU> Subject: Re: "Postal problems" (Julie Preisser) Re contacting the post office: yes, it is definitely worth it. I would advise beginning at the library door and working your way backwards: how does the library get its mail? Is it sorted at a substation, and then bagged and sent to the library? Or sent to a university sorting station? Sometimes bags of mail get left behind accidentally. Sometimes the university sorting place has staff problems--you may find that one person is in charge of library mail, and when that person is gone, nothing happens. Look at it like a puzzle--noone is invested (I hope!) in preventing mail reaching the library, so there is a problem somewhere. I am sure you have checked your labels for accuracy. Take some mail with you when you visit your university dispersing place. Get to know the person in charge. This can take a lot of time, but you should be able to locate the problem once and for all, and the local mail people will appreciate your taking the time to talk with them. Good luck! Jane Thompson--University of Cincinnati Health Sciences Library--thompsjl@uc.edu