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Re: "Postal problems" (Caitlin Downing) Marcia Tuttle 07 Jan 1998 17:23 UTC

---------- Forwarded message ----------
Date: Tue, 6 Jan 1998 14:06:28 -0800
From: Caitlin Downing <cdowning@LOGOS.SANTAROSA.EDU>
Subject: Re: "Postal problems" (Julie Preisser)

Dear Julie:

Our library was having a problem with a claim where the publisher
insisted that issues had been sent and had been sent to the correct
address. They suggested we report the problem to the post office.

I was told by a customer rep. at our subscription service that post office
problems are not unusual and he cited one case where after a "quality
control" tracking was performed on a problem title it was determined that a
postman was taking the journal home to read.

When I called our local post office I was referred to Quality Control.
The person in charge of that department asked for the location from which
the item was being sent.  When I supplied that information he told me
the title would be tracked.  I never heard from the post office again.
I gave up when I kept getting a voice mail message with no reply.
We are still having intermittent problems with the title.

I agree it is very frustrating when a publisher insists that they have
sent a journal and yet our records show that the issue never arrived.
The problem arises with increasing frequency.  I seriously think that we
didn't have nearly as many claims like these 10 years ago.
I have also had increasing difficulty with my own home mail
-getting other peoples mail, other people getting mine.  I think
perhaps the post office just isn't doing a careful job anymore.
We get journals in our mail all the time that are addressed way across
town and have to forward them on.

Caitlin Downing
Santa Rosa Jr. College