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Re: Nonarrival of Journal Issues and Claiming (Jeanette Skwor) Stephen Clark 11 Jun 1999 20:38 UTC

---------- Forwarded message ----------
Date: Fri, 11 Jun 1999 13:35:58 -0500
From: Jeanette Skwor <skworj@GBMS01.UWGB.EDU>
Subject: Re: Nonarrival of Journal Issues and Claiming (Gary Davidoff)

***Ah yes, the whims of the publishing world meet those of
the postal service.

***Just one thing I will say about what you are doing--if you are waiting
two months to claim an item with a weekly or biweekly frequency, you are
waiting far too long.  I have a 14-21 day grace period on my
weekly/biweekly titles, and even then am sometimes told the issue is
"out of stock".

***Then, depending upon how you are claiming (ie, with a title that hasn't
sent several issues in a row, I'll call my vendor and speak to my rep
personally, or in some instances will call the publisher) you can ask when
you may expect it, and set your reclaim date accordingly.

***Good luck!

>      When an issue doesn't arrive, we start
>      claiming it somewheres between 2 and 3 months after its nonarrival.
>      We claim it through our vendor who passes the request on to the
>      publisher.  The vendor doesn't know when and if the journal gets to us
>      as the publisher does not inform them.  We will continue claiming for
>      about 3 months, and still are often unable to get a replacement.  I'm
>      trying to get some feel for the problems other libraries are having
>      and the solutions other libraries have found.

Jeanette L. Skwor                       Office: (920) 465-2670
Cofrin Library, Serials Dept.           Fax: (920) 465-2783
University of Wisconsin-Green Bay       E-mail:
5420 Nicolet Drive
Green Bay, WI  54311-7001

              "Knowledge comes, but wisdom lingers."
                 "A light heart hath wisdom."