Re: non-arrival of journal issues and claiming (Natalie Gorvine) Stephen Clark 14 Jun 1999 18:22 UTC
---------- Forwarded message ----------
Date: Mon, 14 Jun 1999 11:22:49 -0400
From: Natalie Gorvine <GORVINE@EMAIL.CHOP.EDU>
Subject: Re: non-arrival of journal issues and claiming(Gary Davidoff)
Gary et al - I share your frustrations in the world of claims. I echo
some of Jeanette Skwor's suggestions to you, although I vary the grace
periods from my end depending on:
the frequency that the particular title appears,
whether it is published domestically or abroad (I allow a couple of
weeks longer for items coming from Europe),
frankly, how much else I have on my plate - I have many
responsibilities in our small but busy 2-staffperson pediatric library
and don't always get to my claims as promptly as I would ideally want to
*and* especially my past experience with a particular publisher.
Some are worse than others in responding "out of stock," so if I've
had poor response previously, I do try to place my claim more
expeditiously when a need recurs.
I also use duplicate exchange services to fill in gaps when all else
fails, with an impressive success rate. There are a few such services,
but the one most useful to me has been Backmed.
To subscribe or unsubscribe via the web, visit
or, via email, send a message with subject or body 'help' to
You can reach the person managing the list at
Also, whereas Backmed is geared specifically to medical libraries,
Blackwells sponsors Backserv, a broader exchange list . Although I
myself do not participate in the latter, I am guessing that the above
subscription instructions would obtain if one were to substitute
backserv for backmed.
Actually, I have reached the point where I request items from Backmed
even if I've already claimed them, notably in those cases where a
publisher has a bad track record with filling my claims in the past.
Most participants on the list ask only for postage reimbursement, a
small prcie to pay for reduced aggravation.
Some folks don't even want the stamps. It's a great list!
Hope this helps.
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