Re: Duplicate issues (Helen Lord) ERCELAA@ctrvax.Vanderbilt.Edu 01 Aug 2001 16:39 UTC

Date: Wed, 01 Aug 2001 11:02:52 -0500
From: Helen Lord <hlord@AHML.LIB.IL.US>
Subject: Re: Duplicate issues


Why don't you call the publisher directly and tell them that you are
receiving duplicate issues. They will look in their records and find
the two accounts which they will then combine. If need be you can read
the account numbers on the labels over the phone. Works for me. Rarely
do they tell me that I must have the vendor do this. Sometimes the
duplicates appear when a renewal has been entered too early and the
name of your library has been slightly changed on the label. Their computers
don't seem to be able to catch the changes and the renewal is entered
as a new subscription. I hope you have luck with this if you decide to try it.
Sincerely, Helen Lord

Helen Lord,Acquisitions Clerk
Arlington Heights Memorial Library
500 N. Dunton Ave Arlington Heights, IL 60004
Phone: (847) 870-4397
Fax: (847) 506-2636

>>> boardman@CL.UH.EDU 07/31/01 02:38PM >>>
Our vendor has asked us to send copies of the mailing labels whenever we
receive duplicates of journals. We do the best we can when our regular
mail person is her. She catches the duplicates and keeps the plastic cover
with the labels on them. I then fax all the pertinent info to our vendor
and they send it to the publisher. The problem arises whenever we have a
substitute mail person or the issues are received on different days. If
the labels aren't glued to the magazine then we are out of luck. Has
anyone had this problem and how have you solved it?

Teri Boardman
University of Houston-Clear Lake