We signed up with JournalWebcite about 4 months ago, and we have noticed a
marked (negative) change in their customer service since about Christmas as
well. I was beginning to suspect that they might be experiencing
financial/organizational difficulty, and you seem to be confirming my fears.
We would also appreciate hearing from anyone with more information.
Rosie Croft, MLIS
Royal Roads University Library
From: Mark Ferguson [mailto:firstname.lastname@example.org]
Sent: Monday, January 27, 2003 7:46 AM
Subject: Journal Website
Does anyone have any information on the status of Journal Website. We were
interested in using them for our ejournal management service but I have not
received any responces from recent calls and emails I have sent them. Their
toll free tech support number has been disconnected, though there now is a
message on their sales number. Additionally, I went down to the ALA
conference in Philadelphia assuming they would have a booth in the
exhibitions room, and indeed they were listed. But when I went to the
location where they were supposed to be there was just a blank space.
If there are any serials librarians out there using their services are they
still functioning as normal? If anyone else has any additional information
on them I would certainly be interested.
Serials librarian, Mahoney Library, College of Saint Elizabeth