Journal subscription management services arnoldd 13 Jan 2003 19:21 UTC
I am a RoweCom/divine/Faxon victim who is trying to gather as much
information as possible before making a decision.
Depending on who purchases RoweCom and how soon the transaction is complete,
we might stay or we might go.
I have a couple of questions for you:
1) Who is your subscription service?
2) How is the customer service, especially claiming?
3) What is the sir charge? (For example, our RoweCom sir charge is 1-2% of
the journal subscription, depending on the journal.)
Please respond to me off the list and I will summarize the responses
(without quoting anyone directly).
Thanks very much,
Chestnut Hill College