Re: What are your claiming methods? Sharon Wieczorek 16 Jan 2003 18:20 UTC
I want to add my two cents about Ebsconet. I think they are moving in the right direction in regards to electronic claiming. There are a few bugs or problems with their system but the ability to claim immediately and get results is outstanding. And if you have a unique problem, they also have e-mail links to your service representative and I find that their turn around with answers is fantastic. Sharon Wieczorek Mercyhurst College Hammermill Library Erie, PA 16546 Max Shenk wrote: > Hear hear! re electronic claiming. I'm finding that it really expedites > the claims process and also results in a higher success rate. > At a recent periodicals interest meeting of local librarians, there was > sort of a concensus, based on experience, that a lot of vendors don't > really move too fast on a first claim...that, in fact, it usually isn't > until a second claim is made that they pass the claim along to a > publisher. > My colleagues' experience (and mine) has also borne out, unfortunately, > that by the time a lot of second claims are made, the publishers' grace > periods for claiming has expired. > All the more reason to get in a first claim as soon as possible, which > (in our case, thanks to Ebsconet) we can do online as soon as we're > aware that an issue is missing. > Cheers, all! > > Max Shenk > Periodicals Assistant > Montgomery County Community College Library > Blue Bell, PA > > "What is truth? I don't know, and I'm sorry I raised the point"-- > Edward Abbey > > >>> aew@CANES.GSW.EDU 01/16/03 09:43AM >>> > Laura - Does your vendor have a website whereby missing issues can be > claimed electronically--that really helped us since they do the > claiming - > in the past, we called the publishers to claim missing issues. > On our electronic checkin system, a claims form can be printed out, > but > there again was the extra step of then having to fax it to the > publisher. > > Amy > > At 09:17 PM 1/15/2003 -0500, you wrote: > >Hello, > > > >In my frustration in dealing with journal issues that have ceased > coming > >without my knowledge (how can this possibly happen?), I am turning to > the list > >for advice. > > > >In the 10 years that I have been managing our serials collection, I > am > >constantly frustrated by late issues that fall through the cracks. I > check in > >issues using a DRA system. It has claiming capabilities but I have > never been > >pleased with the reports I get. It often doesn't pick up issues that > need to > >be claimed (due to a deviation factor that is set up in the system > that lets > >you know when you should expect the next issue.) It also sticks a > bunch of > >issues on the report that don't need to be claimed (see deviation > note, > >previous sentence!) > > > >I am curious as to the methods other schools use to track late or > never > >received issues? Does your system have reporting capabilities and do > you run > >these reports every week or month? Do you have some manual way of > keeping > >track? Any and all input, advice, etc. would be welcome. > > > >With the divine fiasco that is going on (we had 95% of our > subscriptions with > >them - over 750 titles), this claiming issue is becoming even more of > a > >challenge! > > > >Regards, > >Laura > > > >Laura Vogler > >Serials Manager > >Wabash College Library > >301 West Wabash Avenue > >Crawfordsville IN 47933