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Re: EDI Claiming with EBSCO lauren constantino 08 Oct 2003 14:54 UTC

Please post to list if possible.

We recently migrated to Endeavor and are planning on implementing EDI for
claiming in the very near future. I am interested in hearing others
experiences with EDI / EBSCO.


At 08:16 AM 10/8/2003 +1000, you wrote:
>Is anyone sending claims to EBSCO via EDI?  If so, is it working just as
>well as other methods of claiming?
>We started to use it, got auto confirmations that our claim files had
>been processed, but only a few ever appeared in EBSCONet.  Our Sales Rep
>told us EDI claims NEVER appear in EBSCONet, and the few that we were
>seeing were entered manually after they failed to match.
>I wasn't comfortable with not being able to browse claims in EBSCONet,
>so we now email a file (still automatically generated from our Voyager
>system when an EDI issue claim has been generated) in readable format to
>our Customer Service Rep to enter manually.
>Thomas Girke
>Manager, Collection Resources Support
>Knowledge and Information Management, IT Services, CSIRO
>Private Bag 89 (1/700 Blackburn Road)
>Clayton South VIC 3169 Australia
>Tel: (+61 3) 9518 5940    Mob: 0418 821 977
>Fax: (+61 3) 9518 5959   E-mail:

Lauren Constantino
Library Assistant / Serials and Cataloging
Ludcke Library / Lesley University
30 Mellen Street / Cambridge, MA 02138 / 617.349.8837