Re: Taylor & Francis. Gracemary Smulewitz 03 May 2004 21:07 UTC
Julie, This is well stated. Gracemary Julie Kaufman wrote: > We are having what may be a related problem with Taylor & Francis. > > It seems that every title we get from them is suddenly being shipped to > the wrong address in our multi-library system. We subscribe to these > titles through a vendor and have been submitting address changes on a > title-by-title basis (per the vendor's preference.) > > > Julie Kaufman > Receiving Coordinator & New Subscription Orders > New Brunswick Libraries > Access/Collection Services > Rutgers University > > Doyle, Ann wrote: > >> We're experiencing the very same problem with them here, Christopher. >> Ann >> >> Ann S. Doyle >> Serials Acquisitions Librarian >> Co-Leader, Young Library Serials Team >> University of Kentucky Libraries >> 500 S. Limestone >> Lexington KY 40506-0456 >> >> v: 859-257-0500 x2132 >> f: 859-257-0508 >> e: ASDOYL2@email.uky.edu >> >> >> -----Original Message----- >> From: SERIALST: Serials in Libraries Discussion Forum >> [mailto:SERIALST@LIST.UVM.EDU] On Behalf Of Christopher Allen Waldrop >> Sent: Thursday, April 29, 2004 2:31 PM >> To: SERIALST@LIST.UVM.EDU >> Subject: [SERIALST] Taylor & Francis. >> >> >> Dear librarians, >> >> We've been having an extraordinary amount of trouble with our Taylor & >> Francis subscriptions. We order several direct, and the problem seems to >> be that our payments go to their lock box in Chicago, get processed, >> then disappear. I've had to request two copies of cancelled checks from >> our accounting department so far, and I'm afraid there will be others. >> The customer service people have tried to be as helpful as they can, but >> apparently there's no communication between the office in Chicago and >> their customer service department in Philadelphia. >> >> Are any other libraries having this problem? I think we're going to move >> our subscriptions to a vendor in 2005, but that doesn't help us with the >> current year. And if it's a problem with how Taylor & Francis is >> processing all their payments then I'm concerned switching to a vendor >> won't help. >> >> Christopher Allen Waldrop >> Serials Coordinator >> Order Services Department >> Vanderbilt University Library >> Ph: 615-343-3831 >> Fax: 615-343-8834 >> >> -- Gracemary Smulewitz Assistant Head New Brunswick Libraries Access/Collection Services Rutgers University Email: smulewi@rci.rutgers.edu Phone: 732-932-7388 ext 161 Fax: 732-932-8141