SECOND CALL--SURVEY: Library Satisfaction with Publisher and Subscription Agent Services Gary Ives 09 Apr 2007 12:15 UTC
SECOND CALL - Survey closes on April 20, 2007. Our sincerest thanks to those who have already responded! You are invited to participate in a research study designed to measure library satisfaction with services provided by publishers and by subscription agents, services which are intended to support libraries in their management of "big deal" licensed packages. These services include: direct customer service, subscription list reconciliation and management, renewal and invoice processing, provision of administrative reports and metadata, electronic access activation, and resolution of access problems. This message is going to subscribers of the SERIALST discussion list. If you are not the appropriate person to receive this invitation, please forward to the most appropriate person in your organization. This online survey contains 36 questions and should take no more than 20 minutes to complete. We have provided a TEST COPY of the survey at http://www.surveymonkey.com/s.asp?u=561183600722 in case you wish to preview the survey questions. Responses posted to this test copy will not affect the data cumulated by the active survey. When you are ready to complete the ACTIVE SURVEY, please go to http://www.surveymonkey.com/s.asp?u=53263600828. Please note that the first page of the survey is the "Informed Consent of Participants in this Study" page, mandated by the Texas A&M University Institutional Review Board - Human Subjects in Research office. By clicking on "Next>>" at the bottom of the page, you consent to participate in this study, and you will be taken to the first question of the survey. The survey will close on April 20, 2007. This survey is confidential, and no results will be reported that may be identifiable to individual respondents or their institutions. The data will be collaboratively analyzed by Rick Anderson, Jill Emery, Gary Ives, and Dana Walker. Our intent is to report preliminary results through the SERIALST and other discussion lists, and to present final results and conclusions through appropriate conference and/or publication venues yet to be determined. We believe this study will give us all a greater empirical understanding of the relative success of publishers and of subscription agents in providing the support services libraries need to effectively manage package subscriptions, as measured by libraries’ satisfaction with those services. Toward that end, we would like to express in advance our deepest appreciation for your participation in this study. If you have any questions about this study, please contact the principal investigator, Gary Ives, Coordinator of Electronic Resources, Texas A&M University Libraries, (979) 458-0726, email@example.com.