SECOND CALL--SURVEY: Library Satisfaction with Publisher and Subscription Agent Services Gary Ives 09 Apr 2007 12:15 UTC

SECOND CALL - Survey closes on April 20, 2007.  Our sincerest thanks to
those who have already responded!

You are invited to participate in a research study designed to measure
library satisfaction with services provided by publishers and by
subscription agents, services which are intended to support libraries in
their management of "big deal" licensed packages.  These services
include: direct customer service, subscription list reconciliation and
management, renewal and invoice processing, provision of administrative
reports and metadata, electronic access activation, and resolution of
access problems.

This message is going to subscribers of the SERIALST discussion list.
If you are not the appropriate person to receive this invitation, please
forward to the most appropriate person in your organization.

This online survey contains 36 questions and should take no more than
20 minutes to complete.  We have provided a TEST COPY of the survey at in case you wish to
preview the survey questions.  Responses posted to this test copy will
not affect the data cumulated by the active survey.

When you are ready to complete the ACTIVE SURVEY, please go to  Please note that
the first page of the survey is the "Informed Consent of Participants in
this Study" page, mandated by the Texas A&M University Institutional
Review Board - Human Subjects in Research office.  By clicking on
"Next>>" at the bottom of the page, you consent to participate in this
study, and you will be taken to the first question of the survey.  The
survey will close on April 20, 2007.  This survey is confidential, and
no results will be reported that may be identifiable to individual
respondents or their institutions.

The data will be collaboratively analyzed by Rick Anderson, Jill Emery,
Gary Ives, and Dana Walker.  Our intent is to report preliminary results
through the SERIALST and other discussion lists, and to present final
results and conclusions through appropriate conference and/or
publication venues yet to be determined.  We believe this study will
give us all a greater empirical understanding of the relative success of
publishers and of subscription agents in providing the support services
libraries need to effectively manage package subscriptions, as measured
by libraries’ satisfaction with those services.  Toward that end, we
would like to express in advance our deepest appreciation for your
participation in this study.

If you have any questions about this study, please contact the
principal investigator, Gary Ives, Coordinator of Electronic Resources,
Texas A&M University Libraries, (979) 458-0726,