We too have had a bad experience with Ebsco since being changed from Dallas
to Denver.  I have stuck with our original representative but I am far from
pleased.  The rep I had in Dallas was so great.  I get the feeling that the
Denver office is completely overwhelmed with work and can't keep up.  I used
to hear from my rep in Dallas within 24 hours and now it is about 2 weeks.

Sydna Bryant
Serials
UTPB
4901 E University Blvd
Odessa TX 79762