I would like to say this topic sounds like the blame game. Ebsco has always had exceptional service and if a mistake was made (yes, they make mistakes) they admit it and correct it. I have dealt with publishers independently and found they make many more mistakes. An example has been when I ordered a subscription for 3 years and instead received 3 magazines a month until they finally fixed the problem. Of course they didn't give us credit for their error even when they were approached about it.
I guess what I am trying to say is that from the discussions about what has been going on in Denver, it has been trying for all parties including Ebsco. I am glad that it was brought out on the listserv because it enabled Ebsco headquarters to see that a problem exists and should be attended to immediately. I hope that everything works out to everyone's satisfaction for all the parties that have worked with the Denver office.
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