Re: Ebsco Angelica Freitas 07 Feb 2008 17:52 UTC

I agree with Beth,
I have worked with Ebsco for the past 6 years.
I don't know what I would have done without them.
They respond quickly to needs and my customer service rep is exceptional

Angelica Freitas
Serials Administrator
Sarah Lawrence College Library
One Meadway
Bronxville, NY
TEL: 914-395-2477
FAX: 914-395-2473

-----Original Message-----
From: SERIALST: Serials in Libraries Discussion Forum
[mailto:SERIALST@LIST.UVM.EDU] On Behalf Of Beth Burleigh
Sent: Tuesday, February 05, 2008 9:10 AM
Subject: [SERIALST] Ebsco

I would like to say this topic sounds like the blame game. Ebsco has always
had exceptional service and if a mistake was made (yes, they make mistakes)
they admit it and correct it. I have dealt with publishers independently and
found they make many more mistakes. An example has been when I ordered a
subscription for 3 years and instead received  3 magazines a month until
they finally fixed the problem. Of course they didn't give us credit for
their error even when they were approached about it.
I guess what I am trying to say is that from the discussions about what has
been going on in Denver, it has been trying for all parties including Ebsco.
I am glad that it was brought out on the listserv because it enabled Ebsco
headquarters to see that a problem exists and should be attended to
immediately. I hope that everything works out to everyone's satisfaction for
all the parties that have worked with the Denver office.

Beth Burleigh
Acquisitions Specialist
Pennsylvania College of Technology
Madigan Library
One College Ave
Williamsport, PA 17701

(570)320-2400, ext.7454