Re: Blackwell-Wiley problem Feustel, Carol (feustecs) 25 Mar 2008 15:41 UTC

Here's part of the problem with Blackwell/Sinergy's invoicing -- the invoices are sent in a completely plain envelope.  Not only is it poor business practice, it meets USPS criteria of "suspicious" mail, which should be turned over to postal authorities or law enforcement.  By accident we opened their envelope and discovered an overdue invoice for online access.  We contacted them, they see no problem with their mailing procedures and have no intention of changing them.

We've informed them we will continue to follow the USPS criteria for our safety so it is up to them to correct their procedures.

Some of you may think we take the USPS regulations too far; however some of our employees have family members in the service currently deployed.  It is always on our minds.


Carol S. Feustel                    
University of Cincinnati        phone: 513-558-0179
Health Sciences Library       fax :   513-558-0472
Journals Specialist               
121 Wherry  / Box 561
3225 Eden Ave.
Cincinnati, OH 45267-0561

-----Original Message-----
From: SERIALST: Serials in Libraries Discussion Forum [mailto:SERIALST@LIST.UVM.EDU] On Behalf Of Howlett, Lee Ann
Sent: Wednesday, March 12, 2008 1:36 PM
Subject: Re: [SERIALST] Blackwell-Wiley problem

We're having the same problem.
Our rep. is trying to work this out.

Lee Ann

Lee Ann Howlett, MA, AHIP
Head, Serials Dept.
Shimberg Health Sciences Library
University of South Florida
12901 Bruce B. Downs Blvd., MDC 31
Tampa, FL  33612
(813) 974-9080
Fax (813) 974-7032

-----Original Message-----
From: SERIALST: Serials in Libraries Discussion Forum on behalf of Yared, Michael A "Mike"
Sent: Tue 3/11/2008 11:29 AM
Subject: Re: [SERIALST] Blackwell-Wiley problem

Because of Blackwell Synergy's merger with Wiley InterScience, our
account has been suspended by Blackwell since we didn't pay our invoice
because no invoice was ever sent by Wiley. Blackwell can't send invoices
since they will be Wiley!!!!!
Somehow, some of our Blackwell account is working.


Mike Yared
Library, Room 8707
Institute for Defense Analyses (IDA)
4850 Mark Center Drive Alexandria, VA 22311-1882
(703) 845-2044 (phone) use email please
(703) 820-7194 (fax)