Re: Serials claims measures Bolton, Karen S. 26 Mar 2008 15:12 UTC
Hello Buddy, I claim every week, as well. Our ILS (Horizon) generates a list for me, which I manually check, then send via ftp to our vendor. The titles not from that vendor are claimed by phone or email, and I record that on a homemade Excel sheet. I do not keep totals, but our vendor has a claimchecker of all I have sent that I monitor every week, as well. This is not a perfect but ok method. I have heard that others do not claim anymore. I guess if your subscriptions are to print+online and you don't get a particular print issue, it doesn't matter to some. We are a small private university with a smallish collection (about 400 titles) and to me it would not be fiscally responsible NOT to try to get everything we pay for, especially with prices as they are. That said, I don't have 100 percent success in claiming even though it does absorb plenty of time. Please let me know what success you have with automating your statistics collection, especially if you are collecting use statistics. Even though we are small, this process is very cumbersome and old-fashioned, as we do it, and would love to automate it, as well. Do you think you have good success with your claims? If you total data, you certainly would be able to determine a numerical success rate, which would be a big plus, I think. Karen Bolton Serials Librarian email@example.com Milwaukee School of Engineering Walter Schroeder Library 1025 N. Broadway Milwaukee, WI 53202-3109 -----Original Message----- From: SERIALST: Serials in Libraries Discussion Forum [mailto:SERIALST@list.uvm.edu] On Behalf Of Pennington, Buddy D. Sent: Wednesday, March 26, 2008 8:48 AM To: SERIALST@LIST.UVM.EDU Subject: [SERIALST] Serials claims measures Hi all, We claim on a weekly basis and continue to manually tally the number of claims sent to our agents. Our Innovative ILS tallies the total sent each week and our serials assistant then totals those weekly tallies by hand for a monthly total. We've made a push to automate our statistics collection, and I was thinking that we might switch from claims sent to # of claimed issues as a monthly measure of the work we have done for claiming late issues. We could easily collect the number of claimed issues for the month using Innovative's Create Lists function. I was wondering a couple of things: 1. How many libraries continue to claim late issues? I have heard that a number of libraries have given this up. 2. If so, how do you measure that work? Claims sent? Does anyone measure it in the way I described above? Thanks all! Buddy Pennington Serial Acquisitions Librarian University of Missouri - Kansas City University Libraries 800 E. 51st Street Kansas City, MO 64110 816-235-1548 UMKC University Libraries: Discovery. Knowledge. Empowerment.