We do claim, and keep statistics on both the number of claims made and
claims received, and this is included in our annual report.
From: SERIALST: Serials in Libraries Discussion Forum
[mailto:SERIALST@LIST.UVM.EDU] On Behalf Of Pennington, Buddy D.
Sent: Wednesday, March 26, 2008 9:48 AM
Subject: [SERIALST] Serials claims measures
We claim on a weekly basis and continue to manually tally the number of
claims sent to our agents. Our Innovative ILS tallies the total sent
each week and our serials assistant then totals those weekly tallies by
hand for a monthly total.
We've made a push to automate our statistics collection, and I was
thinking that we might switch from claims sent to # of claimed issues as
a monthly measure of the work we have done for claiming late issues. We
could easily collect the number of claimed issues for the month using
Innovative's Create Lists function.
I was wondering a couple of things:
1. How many libraries continue to claim late issues? I have heard
that a number of libraries have given this up.
2. If so, how do you measure that work? Claims sent? Does anyone
measure it in the way I described above?
Serial Acquisitions Librarian
University of Missouri - Kansas City
800 E. 51st Street
Kansas City, MO 64110
UMKC University Libraries: Discovery. Knowledge. Empowerment.