FW: [SERIALST] Wall Street Journal mid-year price changes Ginanni, Katy 24 Sep 2008 23:06 UTC
When I used 'reply', I didn't notice that it went to Charles, and not the list! Katy G. -----Original Message----- From: Ginanni, Katy Sent: Wednesday, September 24, 2008 4:42 PM To: 'charlesk@librarieshawaii.org' Subject: RE: [SERIALST] Wall Street Journal mid-year price changes Newspapers are notoriously difficult to work with, even for subscription agents. This kind of mid-year change in cost does not occur frequently, but it's not at all uncommon, either. And not just for those of you who are not on the mainland. :) Good luck! Katy G. Katy Ginanni E-Access and Serials Librarian Coates Library, Trinity University San Antonio, TX 78212-7200 210-999-7613 ph. 210-999-8182 fax katy.ginanni@trinity.edu "The time is always right to do what is right." -- MLK, Jr. Please consider the environment before printing this e-mail. -----Original Message----- From: SERIALST: Serials in Libraries Discussion Forum [mailto:SERIALST@list.uvm.edu] On Behalf Of Charles L. King Sent: Wednesday, September 24, 2008 4:24 PM To: SERIALST@LIST.UVM.EDU Subject: [SERIALST] Wall Street Journal mid-year price changes For at least 3 years running, the Wall Street Journal (subscribe to via EBSCO) has stopped delivery to us and the other branches. The reason given, when we call to find out where our issues are, is that they had unforeseen costs so they recalculated the cost of the subscription and cut them short. I don't know if this is something they do only to institutions, or if they do this to individual subscribers as well, but it strikes me as a way to alienate customers. Our EBSCO rep was informed by the WSJ that letters were sent to all their subscribers (nobody at any of the 30 subscribing branches has seen one) informing subscribers of the change in the subscription period. Mainly I am curious if anyone on the mainland is being treated this way, but I am also curious if anyone can explain this (to me) contract breaking. I've had it explained to me that our academic journals may have a price change, as our subscription period may not fit with their publishing year, so we are paying for the remaining part of one publishing year, and the beginning part of another publishing year where the price may have changed. But our WSJ subscriptions are January through December, which seems to be a standard subscription period. Charles L. King Serials Librarian Hawaii State Library 478 South King Street Honolulu, HI 96813-2994 http://www.hspls.org/serials/serials.html