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Re: ABLE question Yacobucci, Karen (23 Oct 2008 14:53 UTC)

Re: ABLE question Yacobucci, Karen 23 Oct 2008 14:53 UTC

Hi Holly,

That sounds like an interesting problem.  We use ABLE as well and have
never had that problem, but we only ever have one person at a time using
the program.

Karen Yacobucci, MLS
Serials Librarian
New York Medical College
Health Sciences Library
95 Grasslands Road
Valhalla, NY 10595

Tel. 914.594.4213
karen_yacobucci@nymc.edu
-----Original Message-----
From: SERIALST: Serials in Libraries Discussion Forum
[mailto:SERIALST@list.uvm.edu] On Behalf Of Karen Jander
Sent: Thursday, October 23, 2008 9:21 AM
To: SERIALST@LIST.UVM.EDU
Subject: [SERIALST] ABLE question

Posted on behalf of Holly Klemmer...

We switched from LARS to ABLE a few months ago and are having a
continuing problem with lockouts. The IT staff at HF Group have been
unable to come up with a solution.  If 2 of us are logged in and
accessing title IDs at the same time, one of us will get locked out
(message Title Record Locked).  We are not in the same lot or trying to
access the same title when it happens.  Tried using different browsers,
etc. but no luck.  It also doesn't seem to matter who gets the message -

sometimes it's the person who was already logged in, sometimes it's the
person trying to get in.  Has anyone else had this problem?
Please reply to hek@uwm.edu

Thanks.

--
Holly Klemmer
Golda Meir Library
Bindery Preparation Unit
P.O. Box 604
Milwaukee, WI  53201-0604
Phone:  414-229-6002