Dear Serialst,

Just to reassure you, no email has been deleted without being read. The
software that we use to manage our customer service support 'deletes'
your email before adding it to a webserver, so anyone who has requested
a read receipt will receive a deleted message. We are investigating ways
of preventing this happening. Rest assured we have your query and our
agents will follow this up with you as soon as possible.

Please do continue to direct your queries to support@informaworld.com.
You should receive a prompt reply.

Thanks again for your patience during this transition.

With kind regards

Jennifer McMillan
Jennifer.McMillan@tandf.co.uk
Library Marketing Manager
Taylor & Francis Group

-----Original Message-----
From: SERIALST: Serials in Libraries Discussion Forum
[mailto:SERIALST@list.uvm.edu] On Behalf Of Burns, Karen
Sent: 06 January 2009 15:42
To: SERIALST@LIST.UVM.EDU
Subject: Re: [SERIALST] Haworth Journals: Available now at informaworld

Hello,

	Just curious to see if anyone else is having the same problem I
am.
A number of our Haworth titles have not transferred over and as per
their announcement below, I sent an email to support with all the
details.  My first email was deleted without being read.  I sent a
second email with the added subject heading of please read and it was
deleted without being read as well.  I realize that all Haworth titles
are currently free for the transition period but I would like to have
had this resolved before that free period ends.  Just wondering if
anyone else was getting the same response from them?

Karen Burns
Serials Librarian
UHN Health Sciences Libraries
phone:  416-340-3429
fax:  416-340-4384
email:  karen.burns@uhn.on.ca

"I don't believe in irrational technology evangelism. I think we should
use what works for our environment and users, not champion digital
solutions as one-size-fits-all cornucopias."
David Rothman
Community General Hospital of Greater Syracuse

-----Original Message-----
From: SERIALST: Serials in Libraries Discussion Forum
[mailto:SERIALST@list.uvm.edu]On Behalf Of Jennifer McMillan
Sent: Friday, January 02, 2009 8:50 AM
To: SERIALST@LIST.UVM.EDU
Subject: [SERIALST] Haworth Journals: Available now at informaworld

Dear Serialst,

Please see below for information which may be of interest to the list on
the transition of journals formerly published by Haworth Press to
informaworld.
With apologies for cross-posting.

All journal titles formerly published by Haworth Press are now available
at informaworld (http://www.informaworld.com). This marks the first
stage in migrating the ejournals from www.haworthpress.com to
informaworld. The following information will help you to prepare for a
smooth platform transition for you and your users.

Timeline
>From today all Haworth journal titles are available from informaworld.
>From this point, no new content with a 2009 volume year will be added to
www.haworthpress.com, nor will any new accounts be created on the site.

The Haworth Press site will run in tandem with informaworld until 30th
March 2009, after which date the Haworth Press site will be closed.

Online Access
The Haworth Press licence currently allows access to purchased volume
years only. We have amended this access model to allow access to current
content with a current subscription along with a backfile to 1997, where
digitised.
Access to previous content will be made available through our Online
Archive Packages, with further details to follow in the New Year.
Purchased content will be available in perpetuity.

In most cases, online access should be transferred automatically to your
institution's informaworld account. In the case of personal subscribers
and any new institutional subscribers who do not yet have an
informaworld account you will receive an email detailing how to access
your subscription. We advise you to check your access thoroughly whilst
we are dual hosting and report any anomalies to the informaworld support
team at support@informaworld.com.

Online Access to Ceased Titles
We plan to host ceased titles from www.haworthpress.com on informaworld.
A list of these titles can be found at
www.informaworld.com/uploads/haworth_ceased_merged_renamed.xls. Users
will need to claim online access to ceased titles by contacting
support@informaworld.com.

Academic to Calendar Year subscriptions
Haworth Press published some titles on an academic year basis (September
to August). Taylor & Francis will be publishing these titles on a
calendar year basis. All volumes are being published on a calendar year
basis from 2008.

Link Resolvers
We are working with the following link resolver intermediaries: Serials
Solutions, Ex Libris, TD Net, Ebsco Industries A-Z, Goldrush and OCLC.
Depending on their update schedules (which are usually monthly) Haworth
content should feature in informaworld holdings during January for most
providers. Where knowledgebases are not updated during January, the
content will appear in early February. In the interim, a list of
holdings, urls and current content access date ranges for Haworth titles
is available at
www.informaworld.com/uploads/haworth_current_content_access_ranges.xls.

Usage Statistics
Currently the usage statistics on www.haworthpress.com are not COUNTER
Compliant. Because the data is not compliant we do not plan to migrate
the Haworth Press usage statistics to informaworld. We do hope, after
the close of the Haworth Press site, to make available the previous
usage statistics from the site. We encourage any user wishing to access
these statistics to download them from www.haworthpress.com before 30th
March 2009.

It is our hope that this transition causes minimal disruption to you and
your library users. Your patience during this transition is very much
appreciated and we hope that the move to informaworld from Haworth Press
will provide an improved user experience in the long term.

With kind regards,
Jennifer McMillan
Library Marketing Manager
Taylor & Francis Group
support@informaworld.com

informaworld is the online home of publications from Taylor & Francis,
Routledge, Psychology Press and Informa Healthcare Informa plc
("Informa") Registered Office: Mortimer House, 37-41 Mortimer Street,
London, W1T 3JH.
Registered in England and Wales - Number 3099067.

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