Re: futile claiming Burns, Karen 23 Jan 2009 15:26 UTC
I think this is an on-going problem for a lot of us. The publishers that really bother me are the ones who always say they sent the issue, but it never arrives, and when you claim it again, they say they have already sent it and will not replace again. I understand that items do sometimes get lost in the mail, but when you see the same pattern over and over with the same publisher, you start to realize that they have no intention of ever replacing the issue. Karen Burns Serials Librarian UHN Health Sciences Libraries firstname.lastname@example.org phone: 416-340-3429 fax: 416-340-4384 "I don't believe in irrational technology evangelism. I think we should use what works for our environment and users, not champion digital solutions as one-size-fits-all cornucopias." David Rothman Community General Hospital of Greater Syracuse -----Original Message----- From: SERIALST: Serials in Libraries Discussion Forum [mailto:SERIALST@list.uvm.edu]On Behalf Of Lynne Weaver Sent: Friday, January 23, 2009 9:28 AM To: SERIALST@LIST.UVM.EDU Subject: [SERIALST] futile claiming It just happened again. I claimed a not-received issue, well within the reasonable time for claims, but didn't get it. Did a second claim, then a third. When EBSCO contacted the publisher for the third time, the reply came back that the issue was out of print, but they would extend the subscription. This is happening more frequently and I am not happy. I want the issue, not an extension. Not having the issue creates a gap in my holdings; a special problem if I'm binding. Extending the expire date makes subscription-tracking more cumbersome. EBSCO was very helpful in getting as many of my titles as possible on calendar-year subscription periods, and I'd like to keep them that way. I expect we're all running into this, and I don't suppose there's much we can do about it. I hope the publishers lurking on this list will get the message and keep enough extra issues on hand to satisfy claims. Lynne N. Weaver Serials Coordinator Lipscomb Library Randolph College Founded as Randolph-Macon Woman's College 2500 Rivermont Avenue Lynchburg, VA 24503 434 947-8396 434 947-8134 Fax email@example.com This e-mail may contain confidential and/or privileged information for the sole use of the intended recipient. Any review or distribution by anyone other than the person for whom it was originally intended is strictly prohibited. If you have received this e-mail in error, please contact the sender and delete all copies. Opinions, conclusions or other information contained in this e-mail may not be that of the organization.