Re: futile claiming Michael A. Edwards 23 Jan 2009 15:55 UTC

All-electronic is looking better and better.  But affording it is
another issue entirely (usual pun intended).

Michael A. Edwards
Serials & Electronic Resources Librarian
Harold F. Johnson Library Center
Hampshire College
Amherst, MA 01002-3372
413.559.5766 voice
413.559.5419 fax
maedwards@hampshire.edu
http://library.hampshire.edu/

One man's theology is another man's belly laugh.
-- Robert A. Heinlein

Lynne Weaver wrote:
> It just happened again.  I claimed a not-received issue, well within the
> reasonable time for claims, but didn't get it.  Did a second claim, then
> a third.  When EBSCO contacted the publisher for the third time, the
> reply came back that the issue was out of print, but they would extend
> the subscription.  This is happening more frequently and I am not happy.
>
>
>
> I want the issue, not an extension.  Not having the issue creates a gap
> in my holdings; a special problem if I'm binding.  Extending the expire
> date makes subscription-tracking more cumbersome.  EBSCO was very
> helpful in getting as many of my titles as possible on calendar-year
> subscription periods, and I'd like to keep them that way.
>
>
>
> I expect we're all running into this, and I don't suppose there's much
> we can do about it.  I hope the publishers lurking on this list will get
> the message and keep enough extra issues on hand to satisfy claims.
>
>
>
> Lynne N. Weaver
>
> Serials Coordinator
>
> Lipscomb Library
>
> Randolph College
>
> Founded as Randolph-Macon Woman's College
>
> 2500 Rivermont Avenue
>
> Lynchburg, VA  24503
>
> 434 947-8396
>
> 434 947-8134 Fax
>
> lweaver@randolphcollege.edu
>
>
>
>