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Cancelling vs. not renewing (WAS: futile claiming) Skwor, Jeanette 26 Jan 2009 14:42 UTC

Lisa said, below:
But my other pet peeve is when you cancel a title and the publisher does not send you the final issue(s) that they owe you.  And then, when you claim them, they tell you that its cancelled.

Jeanette responds:
This is why we do not ever cancel a subscription.  If it is something we get through a vendor, we request
non-renewal; if it's direct, we inform the pub at the end of the term that we are not renewing.

Jeanette L. Skwor
Cofrin Library, Serials Dept.
UW-Green Bay
2420 Nicolet Drive
Green Bay, WI 54311

-----Original Message-----
From: SERIALST: Serials in Libraries Discussion Forum [mailto:SERIALST@list.uvm.edu] On Behalf Of Lisa A. Ladd
Sent: Friday, January 23, 2009 10:31 AM
To: SERIALST@LIST.UVM.EDU
Subject: Re: [SERIALST] futile claiming

We have learned that if we don't receive the issue after the 1st claim, direct intervention with the vendor does help, though I agree that publishers will try and say that you didn't claim within the correct time period.

Repeated claims and lacks does make us look more closely at these titles during the cancellation process.

But my other pet peeve is when you cancel a title and the publisher does not send you the final issue(s) that they owe you.  And then, when you claim them, they tell you that its cancelled.

Lisa Ladd
Kresge Library
Dartmouth College
Hanover, NH 03755
603-646-3566