Our subscription agent, EBSCO, recently resolved an access problem with one of their titles in about 5 minutes. But I have found them hard to reach.

Mark

Mark Hemhauser
Coordinator, Continuing and Electronic Resources
McKeldin Library
University of Maryland
College Park, MD 20742

301-405-9309

---- Original message ----
>Date: Fri, 23 Oct 2009 10:28:59 -0500
>From: Susan Wishnetsky <pasiphae@NORTHWESTERN.EDU>
>Subject: [SERIALST] BMJ Publishing out-of-touch?
>To: SERIALST@LIST.UVM.EDU
>
>   Is anyone else having trouble with BMJ Publishing
>   products
>   (British Medical Journal, Clinical Evidence, etc.)
>   or getting in
>   contact with them?  I haven't been able to reach
>   anyone by
>   phone or e-mail to help us with a serious access
>   problem.
>   I'm starting to wonder if something's really wrong
>   there.  SW
>
>   Susan Wishnetsky
>   Electronic Resources Librarian
>   Galter Health Sciences Library
>   Feinberg School of Medicine, Northwestern University
>   303 East Chicago Avenue
>   Chicago, Illinois 60611-3008
>
>   (312) 503-9351
>   FAX (312) 503-1204
>   pasiphae@northwestern.edu
>
>   FEINBERG SCHOOL of MEDICINE
>   150 Years of Advancing Science, Improving Health