My process is to get a listing of all our "online" and "print+online" titles
each January from our subscription agent, along with information on how to
setup access for each one.  I can get the list right from my subscription
vendor's website.

I prioritize the "online only" titles, since that's our only format for
access.

Once I have a list of titles where access isn't working as it should (or at
all), I email the list to our subscription vendor, along with notes for each
title, regarding what seems to be the problem.  They're definitely very
helpful, which they should be, since that's why we use them in the first
place -- to help us with our subscriptions.

In a few cases, it ended up being easier for me to talk directly to the
publisher, but I always check with our subscription vendor first 1) So they
know there's a problem 2) In case they know of a reason why there's a
problem, and can offer a quick remedy for it 3) because they are able to
rally our cause for us/alongside us with the publishers.

This year I had an initial list of about 20 titles, half of which were
resolved the same day... the other 10 took longer, and I'm still waiting on
5 of them (it's been about 3 weeks now?)

I wish you luck!

Take care,
Cyndi

On Mon, 22 Feb 2010 13:15:52 -0500, Liz Breier <liz.breier@MAIL.MCGILL.CA>
wrote:

>One point I would like to make. This should be just like claiming a paper
sub. You pay an agent a handling fee to manage your subscriptions. Is it not
their responsiblity to make sure your online subscriptions are active?
>
>Also, same problems different format
>Liz Breier/Jewish General Hospital, Montreal PQ
>
>----- Original Message -----
>  From: Michael Lampley
>  To: SERIALST@LIST.UVM.EDU
>  Sent: Monday, February 22, 2010 12:10 PM
>  Subject: Re: [SERIALST] E-journals Renewals and Activation
>
>
>  It depends on the platform. Some it is quicker and easier to go direct to
the publisher/platform. Others it not productive at all to mess with the
publisher/platform so I use our agent. And yet others it is best to go after
both. Experience will tell you which approach to take. For Ingenta I tend to
go straight to the agent because they often just don't respond to me with
good information. Atypon is another I don't bother with. In any case, I
suspect most agents want to at least be CC'd so they know there maybe problems.
>
>  Michael Lampley
>  TCU
>
>
>  On Mon, Feb 22, 2010 at 9:58 AM, Pennington, Buddy D.
<penningtonb@umkc.edu> wrote:
>
>    We generally use our agent.  If the agent can't get it fixed quickly
then we will go directly to the publisher but that is the exception.
>
>    Buddy Pennington
>    Electronic Resources & Serials Librarian
>    University of Missouri - Kansas City
>    800 East 51st Street
>    Kansas City, MO  64110
>    Phone: 816-235-1548
>    Fax: 816-333-5584
>    Email: penningtonb@umkc.edu
>
>    UMKC University Libraries: Discovery. Knowledge. Empowerment.
>
>
>    -----Original Message-----
>    From: SERIALST: Serials in Libraries Discussion Forum
[mailto:SERIALST@list.uvm.edu] On Behalf Of Jennifer Sauer
>    Sent: Monday, February 22, 2010 9:56 AM
>    To: SERIALST@LIST.UVM.EDU
>    Subject: Re: [SERIALST] E-journals Renewals and Activation
>
>    Buddy,
>    When you state "claiming" do you mean through your agent, or do you go
>    through each title and "fix" the access, e.g. contacting the provider to
>    resolve - or do you use the agent's claim process as you do with print?
>    Thank you,
>
>    Jennifer Sauer
>    Electronic Resources/Serials & Copyright Librarian
>    Fort Hays State University
>    Forsyth Library
>    600 Park
>    Hays, KS 67601
>
>    Voice: (785)628-5262
>    Fax:(785)628-5415
>
>
>
>     From:       "Pennington, Buddy D." <penningtonb@UMKC.EDU>
>
>     To:         SERIALST@LIST.UVM.EDU
>
>     Date:       02/22/2010 09:52 AM
>
>     Subject:    Re: [SERIALST] E-journals Renewals and Activation
>
>     Sent by:    "SERIALST: Serials in Libraries Discussion Forum"
<SERIALST@list.uvm.edu>
>
>
>
>
>
>
>    This is a fairly common problem for us as well.  Several online renewals
>    lapse, just like we would have occasional lapses with print subscriptions.
>    The problem for us is that users and staff notice immediately if we have
>    lost access to an online title. In the print world, claims would often pile
>    up to let us know a print subscription had lapsed but we rarely heard from
>    staff about it.
>
>    I am also interested in how other libraries handle new online
>    subscriptions.  It is my experience that we will place orders for several
>    new ejournals in the fall and then when we check access in January, many of
>    them have not been turned on for us.  I seem to spend a significant amount
>    of time in January claiming online access to our new subscriptions.
>
>    Buddy Pennington
>    Electronic Resources & Serials Librarian
>    University of Missouri - Kansas City
>    800 East 51st Street
>    Kansas City, MO  64110
>    Phone: 816-235-1548
>    Fax: 816-333-5584
>    Email: penningtonb@umkc.edu
>
>    UMKC University Libraries: Discovery. Knowledge. Empowerment.
>
>
>    -----Original Message-----
>    From: SERIALST: Serials in Libraries Discussion Forum [
>    mailto:SERIALST@list.uvm.edu] On Behalf Of Patricia Thompson
>    Sent: Monday, February 22, 2010 9:43 AM
>    To: SERIALST@LIST.UVM.EDU
>    Subject: Re: [SERIALST] E-journals Renewals and Activation
>
>    "What is supposed to happen next?"
>
>    In my experience, it varies with each publisher. My subscription
>    agent does not make sure I have access-- it's up to me. They will
>    assist with fixing it if I discover that it doesn't work, but I have
>    to check it. And I don't have time to check everything, so I am sure
>    that some of them fall through the cracks. I am always discovering
>    problems when I am checking for something else!
>
>    I sign up for new issue alerts and toc's for some titles on most of
>    the platforms, and sometimes I find out that way about something not
>    working.
>
>    But I am interested in how others handle this too.
>
>    Pat Thompson
>
>    Patricia R. Thompson
>    Assistant University Librarian for Resource Management Services
>    duPont Library
>    University of the South
>    Sewanee, TN 37383
>    931-598-1657
>    pthompso@sewanee.edu
>
>
>    At 09:13 AM 2/22/2010, you wrote:
>    >Harrisburg Area Community College has just begun subscribing to
>    >e-journals (online only) via our subscription agent. This year we
>    >renewed a title, but lost access to the e-journal (platform is
>    >Ingenta, not a publisher's platform). It took some time to establish
>    >that we had renewed and to regain access.
>    >
>    >I wonder how others handle these situations. When you renew with
>    >your subscription agent what is supposed to happen next? Do you
>    >check with the publisher to make sure the renewal passed to the
>    >platform provider?
>    >
>    >I would be interested in reading any in-house processes used to
>    >verify access and whom/how you contact to reestablish access.
>    >
>    >Judith
>    >
>    >
>    >
>    >
>    >Judith M. Nagata
>    >Serials/Electronic Resources Librarian
>    >Harrisburg Area Community College
>    >Library Central Services
>    >One HACC Dr.
>    >Harrisburg, PA 17110
>    >
>    >Ph: 717-780-2535
>    >Fax: 717-780-2462
>
>
>