misdirected message ERCELAA@VUCTRVAX.BITNET 07 Apr 1992 17:54 UTC

Birdie, I got 2 or 3 messages sent to my personal address over
the two week period. I hate to guess how many you receive!! Ann

Date: Tue, 7 Apr 92 09:29:34 EDT
Subject: Unsolicited Journals
To: ERCELAA@ctrvax.Vanderbilt.Edu
Message-id: <2807947@RPITSMTS.BITNET>

At Folsom Library, we are in the process of determining why we are
receiving unsolicited serials. We mail out "why" letters to determine
if the titles are sent to us because of a subscription or membership or
if they are gifts. If we do not want the titles, we send out polite
"cancel" letters. We do make phone calls if necessary. If we can't stop
the mailing of unwanted titles, we add the titles to our disposition list
as discards. Both the why and the cancel letters are form letters which
student workers prepare. This process has identified some gifts and
membership/subscription related titles that we didn't know about. Because
of the time spent handling unsolicited materials, this process of
identification has been cost effective.
Susan Zappen
Folsom Library
Rensselaer Polytechnic Institute