Re. Faxon Subscription Agency query (5 messages) Birdie MacLennan 07 Feb 1996 15:22 UTC
5 messages, 108 lines: (1)-------------------------- Date: Wed, 7 Feb 1996 08:07:17 EST From: A Phillips <AEPHILLI@HAWK.SYR.EDU> Subject: Faxon Subscription Agency query On Tue, 6 Feb 1996, Sue Coffey <firstname.lastname@example.org> wrote: > Has anyone else had the problems with Faxon that I have? We have been with > them for over 10 years. In 1995 they decided to bring in a new computer > system. I sent in my renewal for 1996 on October 1, 1995, they did not get > around to processing the renewal until December 15, 1995. They left off > many titles from the 1996 renewal. Therefore many of the titles still do > not have orders placed for them or 1996 and the rest of the titles did not > start with the January issue. I have had very little cooperation in trying > to solve this situation. Please let me know if I am the only library having > these kind of problems. Thanks. We are also a long time Faxon client. They have had difficulties with the new system they installing. Have you been talking to your customer service rep.? We are also waiting for the 1996 billing on some of our titles, specifically the IEEE package of transactions & journals. I periodically e-mail our customer service rep. and ask about it, I am being told that they are working on it and invoice will be coming. I have rec'd invoices from Faxon after the renewal invoice on a monthly basis, that charge us for title that were not on renewal invoice or are new title I have ordered. These invoices are not huge but they are coming. Ann Phillips serials supervisor Syracuse University Library email@example.com (2)-------------------------- Date: Wed, 7 Feb 1996 08:46:40 -0500 From: Jeanette Skwor <SKWORJ@GBMS01.UWGB.EDU> Subject: Re: Faxon Subscription Agency query Faxon has indeed switched over to a new computer system & it has been caused some problems. As one whose library did the same thing a couple of years ago, I know what they're dealing with. My nightmares still resurface occasionally. I haven't had the problems you have--there was a delay in getting our big invoice--partly due to miscommunication on our part; a few small things, but have been unfailingly treated courteously and professionally and they've been rectified almost immediately. I think they did send out renewals later this year than previously; no issues have been missed, but there have been an inordinate amount of renewal notices proclaiming YOUR LAST ISSUE IS IN THE MAIL/YOUR SUBSCRIPTION EXPIRED/LAST CHANCE TO RENEW etc etc. On a scale with the other vendors/publishers we deal with, Faxon is still easily on the top. Jeanette Skwor University of Wisconsin-Green Bay (3)-------------------------- Date: Tue, 6 Feb 1996 14:21:15 -0800 From: Mary Margaret Benson <mbenson@CALVIN.LINFIELD.EDU> Subject: Re: Faxon Subscription Agency query Sue, you are definitely not the only library with Faxon problems. We are experiencing major problems. It took them six weeks to process our new title list for 1996 (which, granted, was late getting to them). And they also left off titles on our 1996 renewal list. Most problematic is the fact that over a hundred titles simply ceased in October and November and December; some (like Time and the New Yorker) have started up again in 1996. Because so many of these titles are weekly, we have already sent them hundreds of claims in 1996. Mary Margaret Benson Technical Services Librarian Northup Library Linfield College McMinnville OR 97128 503-434-2263 firstname.lastname@example.org (4)--------------------------- Date: Wed, 7 Feb 1996 15:16:11 GMT+1200 From: Barbara Rauch <BRAUCH@CENTRE.AIT.AC.NZ> Organization: Auckland Institute of Technology Subject: Re: Faxon Subscription Agency query Hi, Sue. Although we are many miles from the US and Faxon home ground, we have also had problems. We have not yet been invoiced for a renewal notice covering several titles which was returned to them in November. No, you are not alone! xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx Barbara Rauch, Serials-Acquisitions Auckland Institute of Technology Library Private Bag 92006 E-Mail:email@example.com Auckland, New Zealand Ph:(09)307 9999 Fx:(09)307 9977 xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx (5)------------------------ Date: Tue, 6 Feb 1996 23:36:22 -0600 From: Joe Edelen, University of South Dakota <JEDELEN@CHARLIE.USD.EDU> Subject: Re: Faxon Subscription Agency query You're not.