Re: Information need on Vendor Performance Evaluations Virginia Taffurelli 09 Feb 1998 18:58 UTC
There is a chapter in v.6 (1997) of _Advances in serials management_:
"Serials vendor service quality evaluation: an ongoing performance
review process" by Ruth H. Makinen and James L. Smity (pp. 83-104).
It includes various evaluation rating forms. You might find this useful.
SUNY Health Science Center at Brooklyn
Medical Research Library
On Fri, 6 Feb 1998, Fariha Grieme wrote:
> We are a NOTIS library and have limited number of statistical reports
> available to us that we could use for evaluating vendors performance. We
> are in the process of taking some steps in measuring performance of our
> serial vendors. We are thinking of collecting data in the following areas:
> Customer Service/Communications
> Invoices/credit memos (including electronic invoice tape loads)
> Management Reports
> I would appreciate any information anyone on this listserv could give me on
> how you have measured the performance of your vendors, what tools you have
> used to collect data, and if you have figures and ratings that you have
> come up with for any of the above services.
> Thank you for your help!
> Fariha Grieme
> Serials Acquisitions Coordinator
> Materials Acquisition & Control Team (MAC)
> University of Minnesota Libraries
> 160 Wilson Library
> 309-19th Ave South
> Minneapolis, MN 55455
> Tel.: 612-625-9803
> Fax: 612-625-3428