New Periodicals Librarian Seeking... (2 messages) Marcia Tuttle 22 May 1998 19:44 UTC
-----(1) >From firstname.lastname@example.org Fri May 22 15:41:30 1998 Date: Fri, 22 May 1998 14:54:05 -0400 From: Linda Orr <email@example.com> Subject: Re: New Periodicals Librarian seeking vendor info. (Kris Nandory) I simply must state the other side of this. Any problems we had were ignored by Ebsco. They acted offended when we called with a problem, and drug their feet in taking care of *anything* for us. I think it may depend on what size library you are. As a small library, we have been much happier with the service we get from W.T. Cox. Linda Orr Tech Services Librarian Transylvania University Lexington, KY > ---------- Forwarded message ---------- > Date: Fri, 22 May 1998 10:34:01 EDT > From: "Nandory, Kris" <KNANDORY@LHL.GUNDLUTH.ORG> > Subject: Re: New Periodicals Librarian seeking vendor info. (Anne Stoval > > I wholeheartedly recommend Ebsco Subscription Services as a vendor. > > They are wonderful! They handle EVERYTHING ! Never again will you have > to deal with publishers!!! > > If you have further questions, I'd be glad to talk to you. Call or email > anytime! > > Kris Nandory > Health Sciences Library > Gundersen Lutheran Medical Center > 1910 South Ave. > La Crosse, WI 54601 > Ph 608/791-5415, Fax 608/791-6343 > firstname.lastname@example.org -----(2) >From bbutler@VMS1.CC.UOP.EDU Fri May 22 15:41:30 1998 Date: Fri, 22 May 1998 15:01:47 -0400 From: Beverly Butler <bbutler@VMS1.CC.UOP.EDU> Subject: Re: New Periodicals Librarian seeking vendor info. (Anne Stovall) Hi Anne-- I also was surprised to go through this hassle when I first started in serials. To make a long story short, I found I really had to put my foot down, make a lot of noise and go over some heads with our vendor. The result has been that now we have excellent service--when I ask for a follow up on a claim or for the status of an issue, I have an answer within a week. We use Faxon as our primary vendor, and they have assigned us our own rep now. Don't accept less than excellent service. If you pay a vendor to do a job, require them to do it. It may take a huge chunk of time in the beginning, but the investment is well worth the results. We also use Hein and ILIBS on a smaller scale and have had the same experience. You get what you demand. With Faxon, we especially like the availability of our rep by email or by phone. I also like the accessibility of the rest of the staff. They carry a good variety of legal materials. Beverly Butler McGeorge School of Law Library 3282 - 5th Avenue Sacramento, CA 95817 916-739-7220 email@example.com "Between stimulus and response is the space for individual choice."