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Subscription problems (2 messages) Marcia Tuttle 01 Dec 1999 13:10 UTC

>From MorsCa@WWC.EDU Wed Dec  1 08:10:04 1999
Date: Tue, 30 Nov 1999 14:37:35 -0800
From: Carol Morse <MorsCa@WWC.EDU>
Subject: Re: Subscription problems (Sarah Christenson)

This happens every single year, especially with popular magazines.  I believe those publishers hire supplemental help to enter the "new" orders without checking if we are already subscribers.  It's not Ebsco's fault.  Our rep struggles valiantly to get th

e dates straightened out.  Right now we have been told that our sub to Sports Illustrated has run out as of Nov. 30, whereas it should run until Dec. 31.  It's the same story every year, and one gets tired of it.  I guess it's just part of the serials sce

ne.  I suppose that individual subscribers wouldn't notice like librarians do.  Libraries are a very small part of their subscriber base, so they don't pay much attention to anything we have to say, unfortunately.

Carol Morse                                                  Tel.  509) 527-2684
Serials Librarian                                             Fax 509) 527-2001
Walla Walla College Library                     Email
105 S.W. Adams St.
College Place, WA  99324-1195

Give us strength for the journey and wisdom to know the way.

>From lcorreo@ADB.ORG Wed Dec  1 08:10:04 1999
Date: Wed, 1 Dec 1999 09:22:36 +0800
From: "Lorella P. Correo" <lcorreo@ADB.ORG>
Subject: Re: Subscription problems

This may have something to do with how the publishers deal with the
subscriptions.  Being a new serials librarian, I found it so annoying that
the publishers send the renewal notices directly to me.  Fortunately, I was
warned early that these notices should not be entertained since we're
dealing with the agent.  But your agent should be able to help you clear
things out.

Good luck!

Lei P. Correo
Serials Unit, Library
Asian Development Bank
Manila, Philippines