Posted on Sep 12, 2014
It's becoming more common for people to report emails as spam, even if they signed up to a list in the first place. If enough emails are reported as spam, delivery rates can be reduced and in the worst case scenario email addresses can be blacklisted and emails won't get through at all.
Management of email addresses that have marked an email as spam is critical in keeping delivery rates high and preventing email lists from being blacklisted. You'll be happy to know that Simplelists fully manages spam reporting for you, ensuring that your emails continue to get through.
What happens when someone hits 'report spam'?When a list member marks an email as spam their email provider creates a 'feedback loop', which automatically notifies Simplelists. We receive reports from email providers such as Gmail, Yahoo mail, Hotmail and a number of Internet Service Providers.
We use this information to automatically remove the email addresses of people who reported emails as spam from your list(s). This prevents them from receiving further emails from the list and from repeatedly marking emails as spam.
By taking this action Simplelists keeps your 'marked as spam' rate low and helps ensure that the delivery rate of your emails is as high as possible. It also helps to keep your list up to date with those people who really want to receive your message.
Emails accidentally marked as spam?Occasionally people can accidentally mark emails as spam - if this is the case they can always subscribe to your list again in order to receive emails.
Ideally you want accidental marking as spam to be kept to a minimum - here are a few tips on how to achieve this:
Keep your branding consistent. If you have set up a list and people have subscribed to it, try to remove anything that could cause confusion, such as: changing the name of the list; using a different name from your company or organisation name; adding members to a new list with a different name; using an acronym rather than the full company name. Ideally, your branding should be recognisable every time so that your members can look at your email and immediately remember why they subscribed.
Ensure subscribers are clear about what they signed up for in the first place. If they're not getting what they thought they opted-in to, or there is a long delay between subscribing to the list and receiving the first email, they may have lost interest or even forgotten that they originally subscribed.
For a more in-depth look into using subject lines that will help prevent emails being marked as spam please see this post.
It can be worth noting that marking as spam can be an invaluable source of information about your members' behaviours and preferences. If a particular list is producing a lot of complaints, it is worth investigating further.