Date: Tue, 18 Jun 2002 12:30:36 -0400
From: David Goodman <dgoodman@Princeton.EDU>
Subject: Re: Claiming statistics? (Albert Henderson)
It is almost impossible in a large library (with current systems and
staffing) to generate a claim for a quarterly except after at least 3
months, when the next issue arrives.
For monthlies, we have all had the experience of:
1st claiming the next month--no response
2nd claiming 2 months later -- no response (it typically takes at least
that long for the claimed issued to arrive, so there's no point
in 2nd-claiming earlier)
3rd claiming another 2 months later-- response: your claim is 5 months
after publication, which is too late.
I'm sure Al didn't do that when he was a publisher, but not all of his
colleagues are as conscientious.
Research Librarian and
Biological Science Bibliographer
Princeton University Library
Princeton, NJ 08544-0001
Albert Henderson <chessNIC@COMPUSERVE.COM> wrote:
> Most publishers realize that errors occur in the
> distribution process. They will make good missing
> and damaged issues, even those lost or hurt in
> the postal system. However, many publishers have
> complained to me about library claims generated
> many months after mailing. We know libraries
> follow a check-in process for incoming serials
> intended to generate claims for damaged and
> missing numbers. Subscribers that have lost or
> damaged their issues should take responsibility.
> Best wishes,
> Albert Henderson
> Former Editor, PUBLISHING RESEARCH QUARTERLY 1994-2000