Date: Tue, 18 Jun 2002 12:30:36 -0400
From: David Goodman <dgoodman@Princeton.EDU>
Subject: Re: Claiming statistics? (Albert Henderson)

It is almost impossible in a large library (with current systems and
staffing) to generate a claim for a quarterly except after at least 3
months, when the next issue arrives.

For monthlies, we have all had the experience of:
1st claiming the next month--no response
2nd claiming 2 months later -- no response (it typically takes at least
that long for the        claimed issued to arrive, so there's no point
in 2nd-claiming earlier)
3rd claiming another 2 months later-- response: your claim is 5 months
after publication, which is too late.

I'm sure Al didn't do that when he was a publisher, but not all of his
colleagues are as conscientious.
--
David Goodman
Research Librarian and
Biological Science Bibliographer
Princeton University Library
Princeton, NJ 08544-0001
phone: 609-258-7785
fax: 609-258-2627
e-mail: dgoodman@princeton.edu

Albert Henderson <chessNIC@COMPUSERVE.COM> wrote:
 <snip -bml>
>         Most publishers realize that errors occur in the
>         distribution process. They will make good missing
>         and damaged issues, even those lost or hurt in
>         the postal system. However, many publishers have
>         complained to me about library claims generated
>         many months after mailing. We know libraries
>         follow a check-in process for incoming serials
>         intended to generate claims for damaged and
>         missing numbers. Subscribers that have lost or
>         damaged their issues should take responsibility.
>
>         Best wishes,
>
> Albert Henderson
> Former Editor, PUBLISHING RESEARCH QUARTERLY 1994-2000
> <70244.1532@compuserve.com>