Library Conflict Management Online Lyceum Course ARL/OLMS Online Lyceum 11 Aug 2003 14:31 UTC
Library Conflict Management ARL/OLMS Online Lyceum Course September 15-October 3, 2003 The Association of Research Libraries is pleased to offer its Online Lyceum course Library Conflict Management. This topic has been specifically requested by past Lyceum participants, and has been created in recognition that having a sense of how one responds to conflict can make it easier to manage in the library. The course will teach participants an understanding of conflict dynamics so that they may select and apply conflict management tools to constructively respond to workplace differences and disputes. In this course you will: * Learn to define conflict management. * Recognize why conflict management skills are important and gain an understanding of conflict dynamics. * Learn how to analyze conflict and discover hidden interests/issues that can prevent individuals and groups from effectively strategizing around conflict. * Become familiar with conflict management tools and how to apply them. This Online Lyceum course will incorporate elements of both synchronous (real-time) and asynchronous interaction with the course facilitator and a global peer network of up to 30 learners via a course bulletin board, chat rooms, and regular e-mail. In addition, participants will receive written facilitator feedback on course assignments. Target Audience This course will benefit anyone who must interact with others in their work processes or decisions, including team members, managers, departmental groups, library professionals who interact with patrons, etc. Instructors * Deborah Turner, Head of Access Services, University of California-Santa Cruz, and ARL/OLMS Adjunct Faculty Technical Requirements * Netscape Navigator 4.x or newer; or Internet Explorer 4.x or newer; * Windows 95/98/NT 4.0 or newer; or Macintosh OS 7.x or newer, in order to properly support Java/Java Script; and * RealPlayer 7.x or newer (including the new RealOne Player) in order to run multimedia. Cost $300 for ARL members $350 for nonmembers Registration Deadline: Friday, September 5, 2003 Please note: All online workshops are capped at 30 participants. For detailed course information, including technical requirements and the course schedule, please visit <http://www.arl.org/training/conflict.html>. If you have any questions, please contact the Karen Wetzel, ARL/OLMS Program Officer for Distance Learning, at karen@arl.org or by phone: 202-296-8656. -- Karen A. Wetzel Program Officer for Distance Learning Association of Research Libraries 21 Dupont Circle, Suite 800 Washington, DC 20036 Tel.: 202-296-8656 Fax: 202-872-0884 karen@arl.org