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Re: Taylor & Francis. Doyle, Ann 30 Apr 2004 19:39 UTC

We're experiencing the very same problem with them here, Christopher.

Ann S. Doyle
Serials Acquisitions Librarian
Co-Leader, Young Library Serials Team
University of Kentucky Libraries
500 S. Limestone
Lexington  KY 40506-0456

v: 859-257-0500 x2132
f: 859-257-0508

-----Original Message-----
From: SERIALST: Serials in Libraries Discussion Forum
[mailto:SERIALST@LIST.UVM.EDU] On Behalf Of Christopher Allen Waldrop
Sent: Thursday, April 29, 2004 2:31 PM
Subject: [SERIALST] Taylor & Francis.

Dear librarians,

We've been having an extraordinary amount of trouble with our Taylor &
Francis subscriptions. We order several direct, and the problem seems to
be that our payments go to their lock box in Chicago, get processed,
then disappear. I've had to request two copies of cancelled checks from
our accounting department so far, and I'm afraid there will be others.
The customer service people have tried to be as helpful as they can, but
apparently there's no communication between the office in Chicago and
their customer service department in Philadelphia.

Are any other libraries having this problem? I think we're going to move
our subscriptions to a vendor in 2005, but that doesn't help us with the
current year. And if it's a problem with how Taylor & Francis is
processing all their payments then I'm concerned switching to a vendor
won't help.

Christopher Allen Waldrop
Serials Coordinator
Order Services Department
Vanderbilt University Library
Ph: 615-343-3831
Fax: 615-343-8834