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problem with printing on New England Journal of Medicine web site Virginia Lingle 25 Aug 2004 17:32 UTC

Seeking help to solve a mystery printing problem with the New England
Journal of Medicine web site.
Is anyone experiencing a problem when trying to print a PDF or full
text article from a resulting list of citations retrieved after entering
a search term on the NEJM web site?  We have a site license with
unlimited access (no limited number of seats or simultaneous users), IP
authentication, and no embargo.  I've called NEJM and they see no
indication as to why we cannot print full text.  The problem is sporadic
with the same user at the same PC sometimes being able to print and at
other times not being able to print.  We have tested with several users
and library staff, at different times of the day, printing different
citations, on different PCs.  I'm working with our IT department as well
to try to identify the cause of the problem, but I was wondering if
anyone else has had this experience.

Gin Lingle

Virginia A. Lingle, M.S.L.S.
Librarian - Cataloging and Serials
George T. Harrell Library - H127
Penn State University College of Medicine
Milton S. Hershey Medical Center
500 University Drive
Hershey, PA  17033
717-531-8581 (voice)
717-531-8635 (fax)

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