Re: How not to win friends and influence people - Traffic World Dalene Hawthorne 22 Sep 2004 19:47 UTC
Jeanette, This has happened to me before at my previous workplace. It was with another trade journal, although I don't remember which one. I think this practice might be more common in that slice of the publishing industry. Regards, Dalene Dalene Hawthorne Ordering Librarian Acquisitions Department Stanford University Libraries dalene.hawthorne@stanford.edu 650-725-1122 At 11:56 AM 9/22/2004, you wrote: >***An update - I called Deborah Blok, the Customer Care Supervisor at >Commonwealth Business Media, on this; she is the person I quoted below >stating that the 2003 graced issues were subtracted from our 2004 >subscription. She was quite adamant, but later consulted with the >Director of Circulation. The upshot is they will not correct the >subscription dates; this is "Standard Policy in the publishing industry" >and they are standing firm. "All they can do" is see to it that issues >are not graced at the end of our current subscription period, which also >means we will not receive any renewal notice. (I'm not sure how that >follows, but it's what I was told.) > >***I find it interesting that they, as well as I, use the term "graced >issues". Apparently Commonwealth Business Media uses a different >dictionary than we have here at the library, to define "grace". > >***Has anyone dealt with this before? I have to admit in eleven years >on the job, it's a first for me. Don't "graced issues" fall under the >law regarding unordered merchandise? > >Jeanette L. Skwor >Cofrin Library >University of WI-Green Bay >(920) 465-2670 > >"Libraries will get you through times of no money better than money will >get you through times of no libraries." > Anne Herbert, The Whole Earth Catalog > > > > > > _____________________________________________ > > From: Skwor, Jeanette > > Sent: Wednesday, September 22, 2004 8:10 AM > > To: Serialst > > Subject: How not to win friends and influence people - Traffic > > World > > > > Or, at least, not influence them to any respect towards you - > > > > Traffic World was one of our subscriptions affected by the divine, > > Inc. bankruptcy. They did not sign the PPA and made no promise to > > grace the issues. However, though our paid subscription expired with > > the Sept. 3, 2003 issue, they did send 9 more issues before they > > stopped. > > > > We could not afford to pay twice for the majority of our > > subscriptions, and so a certain number of them that were not graced > > just had to be allowed to lapse. Traffic World was one of those > > titles. > > > > Now we're well into 2004, a new vendor, and new subscriptions. We > > requested renewal of Traffic World to begin with Sept 2004 and run > > through August 2005, and we did get, for our first issue, the Aug. 30, > > 2004 issue. However, the expiration date shown on the label is June > > 13, 2005. > > > > I contacted our vendor. > > > > I just received the response - Traffic World informed them that they > > had graced us 9 issues on our previous subscription and have > > *subtracted* those graced issues from the current subscription, to wit > > - "The subscriber is due 51 issues, this number includes the nine > > issues that were graced in 2003." > > > > My take on it: "Let's see - we'll grace these people just in case > > they are planning to renew but their renewal is delayed, and if they > > are dropping us forever we'll take the loss. However, if they do > > renew eventually, we'll stick them for those freebies. That'll teach > > 'em." > > > > Yup, I'm taught. And of course I will contact them and protest. But > > I also thought this is one of those new and unique marketing ideas > > that needs to be shared with other serialsters. > > > > Jeanette L. Skwor > > Cofrin Library > > University of WI-Green Bay > > (920) 465-2670 > > > > "Libraries will get you through times of no money better than money > > will get you through times of no libraries." > > Anne Herbert, The Whole Earth Catalog > > > > > >