Re: subscription services Wang, Julia 01 Mar 2007 15:45 UTC

I am using EBSCO (after Faxon went bankrupcy in 2003) but with the intention to switch to Swets for the next year (2008-). I have been very frustrated with EBSCO accounting unit services (messy invoices generated frequently with duplicate titles showing on different accounts and duplicate charges,etc. which added lots of stress and both time and energy needed to dovote on our side to contact EBSCO to solve the 'confusion'!!), and its too many different personnels that you might be at lost as to who to contact for questions and issues that were already put through but delayed takn care of...

I recommend to encourage other vendors to exist and compete with EBSCO.

Julia Wang
Julia Wang, M.L.I.S.
Acquisition/Series Librarian
Greenlease Library--Rockhurst University
1100 Rockhurst Rd.
Kansas City, MO 64110
Tel: 816-501-4143
Fax: 816-501-4666

-----Original Message-----
From: SERIALST: Serials in Libraries Discussion Forum [mailto:SERIALST@LIST.UVM.EDU] On Behalf Of Kristina DeShazo
Sent: Wednesday, February 28, 2007 4:14 PM
Subject: Re: [SERIALST] subscription services

We have a very good relationship and experience with Swets at this time.  This is largely due to the exellent service from our account executive.  We have a little under 1500 subscriptions.  The number can make a difference in the service received by any vendor.  Only rarely do we deal directly with publishers.


Kristina DeShazo, MLS
Electronic Collections Librarian
Oregon Health & Science University
3181 SW Sam Jackson Park Road
Mail Code: LIB
Portland, OR 97239-3098
ph: 503-494-1637

>>> stephend@MAIL.BELMONT.EDU 2/28/2007 12:10 PM >>>

What are people's experiences with subscription services other than EBSCO, such as SWETS or Harrassowitz?  Does anyone deal directly with publishers rather than using a subscription service?  Thank you.

Dawn Stephen
Periodicals Librarian
Lila D. Bunch Library
Belmont University
1900 Belmont Blvd.
Nashville, TN 37212