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(Previous discussion continued)
Re: aggressive vendor McCormick, Elizabeth (05 Nov 2007 14:28 UTC)

Re: aggressive vendor McCormick, Elizabeth 05 Nov 2007 14:28 UTC

I'm not sure "Centium, Inc." as supplied in the email from "Brian R." is
the same as Centium Consulting, which is the company pulled up by the
link you provided (www.centium.net). I did a Google search on "Centium,
Inc." and got a completely different web site:
http://activemedia-guide.com/aboutus.htm.

I just did a Lexis-Nexis search. Brian F. Rogers is, believe it or not,
the CEO of Centium, Inc. It is hard to believe that a CEO...well, maybe
nowadays it isn't so hard to believe that a CEO would act like that. But
please, don't confuse one company for another -- check your URL first.

~Elizabeth

Elizabeth McCormick
Catalog Librarian
McConnell Library
Radford University
Radford, VA 24142
(540) 831-5635
-----Original Message-----
From: SERIALST: Serials in Libraries Discussion Forum
[mailto:SERIALST@LIST.UVM.EDU] On Behalf Of Andree Rathemacher
Sent: Friday, November 02, 2007 11:15 AM
To: SERIALST@LIST.UVM.EDU
Subject: [SERIALST] aggressive vendor

Dear business librarians and electronic resources librarians:

Has anyone had any experience with this vendor?

They have been calling and "insisting" that I evaluate their business
information database. I've never heard of them, and from their web site,
http://www.centium.net/about_us.html, it seems like they have only two
employees, and there is no evidence of any business information product
on
offer.

Here at the University of Rhode Island, we have just cut $200,000 worth
of
serials, and we are still looking at a $300,000 budget deficit and the
possibility of cutting reference databases. We have a list of business
databases from established companies like ProQuest, Hoovers, ValueLine,
and
Standard and Poor's that our business faculty and students want but
which we
cannot afford.

In any case, this (see below) is what happens when you tell them you are
not
interested. Beware!

Just another company trying to feed at the trough of public university
funds, I guess.

andree

>X-Sieve: cmu-sieve 2.0
>X-URI-Envelope-From: br.centium@netzero.net
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>From: "br.centium@netzero.net" < br.centium@netzero.net>
>Date: Thu, 1 Nov 2007 04:51:34 GMT
>To: dcm@uri.edu
>Cc: mbell@uri.edu
>Subject: Complaint about a librarian
>X-Mailer: Webmail Version 4.0
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>X-UNTD-Peer-Info:
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netzero.net<10.171.12.148%7Cwebmail08.dca.untd.com%7Cwebmail08.dca.untd.
com%7Cbr.centium@netzero.net>
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>milter-greylist-2.0.2 ( nick.uri.edu [131.128.1.81]); Thu, 01 Nov 2007
>00:53:49 -0400 (EDT)
>
>Dear David,
>
>It seems every time we attempt to send your librarian some material
about
>our business database product we are always getting the "run around" !
I
>spoke with  Andrea on the telephone earlier today . She explained to be
>that they have budget problems. I told her that I would send her the
>information anyway to just evaluate the product. She said " I will look
at
>the email and delete it".
>
>  I thought her JOB was to evaluate all resources for the library and
not
>to ignore everything that comes to her way.  We would like for your
>librarians to keep the material that we send to them regardless of
whether
>they purchase it or not . This is what the other subject librarians
have
>said at other schools. They are keeping it for future reference.
>
>The only reason we telephoned your school is because we believe YOUR
>students can benefit from our database product since many students
around
>the country are always expressing some interest in using our product
either
>by telephone or email.
>
>I am quite unhappy at Andrea's extremely poor attitude. I'm not sure if
>this poor staff attitude and behavoir is representative at your library
or
>not. Her attitude could really be subject to job termination since
she's
>NOT performing her job properly. However, I can assure you that your
>students will be the ultimate loser because my company and corporate
>clients that we serve DO NOT have to hire graduates from the University
of
>Rhode Island if you have staff members with this kind of attitude.
>Corporate America can hire and fire for good cause, bad cause, or no
cause
>!
>
>Sincerely,
>
>Brian R.
>Centium, Inc.

--
Andree Rathemacher
Associate Professor
Head, Serials Unit
University Library, University of Rhode Island
15 Lippitt Road
Kingston, RI  02881-2011
work: (401) 874-5096
fax: (401) 874-4608
e-mail: andree@uri.edu
e-mail: andree.rathemacher@gmail.com
http://www.uri.edu/library/