Re: Aggressive vendor, not understanding a librarian's function Rothbaum, Ellen 05 Nov 2007 16:29 UTC
By not evaluating this product, Andrea did exactly what she was paid to do: she did not spend time evaluating a product whose benefit to her institution was unclear. She had no obligation to explain to Centium why she did not evaluate their products and it was not Centium's place to tell her how to do her job. This company never heard the cliché, "You catch more flies with honey than with vinegar." Ellen Rothbaum, MS, AHIP Assistant Director Daniel Carroll Payson Medical Library North Shore University Hospital 300 Community Drive Manhasset, NY 11030 Voice: (516) 562-3424 Fax: (516) 562-2865 ellenr@nshs.edu -----Original Message----- From: SERIALST: Serials in Libraries Discussion Forum [mailto:SERIALST@LIST.UVM.EDU] On Behalf Of Andree Rathemacher Sent: Friday, November 02, 2007 11:15 AM To: SERIALST@LIST.UVM.EDU Subject: [SERIALST] aggressive vendor Dear business librarians and electronic resources librarians: Has anyone had any experience with this vendor? They have been calling and "insisting" that I evaluate their business information database. I've never heard of them, and from their web site, http://www.centium.net/about_us.html, it seems like they have only two employees, and there is no evidence of any business information product on offer. Here at the University of Rhode Island, we have just cut $200,000 worth of serials, and we are still looking at a $300,000 budget deficit and the possibility of cutting reference databases. We have a list of business databases from established companies like ProQuest, Hoovers, ValueLine, and Standard and Poor's that our business faculty and students want but which we cannot afford. In any case, this (see below) is what happens when you tell them you are not interested. Beware! Just another company trying to feed at the trough of public university funds, I guess. andree >Dear David, > >It seems every time we attempt to send your librarian some material about >our business database product we are always getting the "run around" ! I >spoke with Andrea on the telephone earlier today . She explained to be >that they have budget problems. I told her that I would send her the >information anyway to just evaluate the product. She said " I will look at >the email and delete it". > > I thought her JOB was to evaluate all resources for the library and not >to ignore everything that comes to her way. We would like for your >librarians to keep the material that we send to them regardless of whether >they purchase it or not . This is what the other subject librarians have >said at other schools. They are keeping it for future reference. > >The only reason we telephoned your school is because we believe YOUR >students can benefit from our database product since many students around >the country are always expressing some interest in using our product either >by telephone or email. > >I am quite unhappy at Andrea's extremely poor attitude. I'm not sure if >this poor staff attitude and behavoir is representative at your library or >not. Her attitude could really be subject to job termination since she's >NOT performing her job properly. However, I can assure you that your >students will be the ultimate loser because my company and corporate >clients that we serve DO NOT have to hire graduates from the University of >Rhode Island if you have staff members with this kind of attitude. >Corporate America can hire and fire for good cause, bad cause, or no cause >! > >Sincerely, > >Brian R. >Centium, Inc. -- Andree Rathemacher Associate Professor Head, Serials Unit University Library, University of Rhode Island 15 Lippitt Road Kingston, RI 02881-2011 work: (401) 874-5096 fax: (401) 874-4608 e-mail: e-mail: andree.rathemacher@gmail.com http://www.uri.edu/library/